Conference Supervisor

Thwaites; Knutsford; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Negotiable salary

Stream access

28 days leave

Health cash plan

Employee assistance programme

Enhanced maternity/paternity pay

Apprenticeships available

Discounts on stays

Life assurance & pensions

Bespoke training programmes

Engaging & supportive environment

Job summary

Thwaites invites applications for a Conference Supervisor to lead the day-to-day operation of our meetings and events spaces, ensuring every organiser and delegate receives a seamless, professional and welcoming experience.

You will be the operational lead for meetings, acting as the main point of contact for event organisers, overseeing room preparation and coordinating service delivery across hotel teams to deliver outstanding events.

Qualifications

• Experience in meetings, events or Food & Beverage operations.
• Confident leading or supervising teams in hospitality.
• Highly organised with planning and communication skills.
• Knowledge of food safety, health & safety and allergen management.

Responsibilities

• Act as primary host and contact for meeting organisers throughout their event journey.
• Ensure meeting rooms and breakout spaces are presentation-ready and fully operational.
• Coordinate with housekeeping, maintenance, F&B and hotel teams to deliver seamless events.
• Oversee refreshments, catering requirements and service delivery.
• Lead and motivate team members to achieve exceptional service standards.
• Manage operational readiness, quality checks and service recovery as needed.

Skills

Hospitality operations

Team leadership

Event coordination

Planning & organisation

Communication skills

Job description

Are you a hospitality professional with a passion for delivering memorable guest experiences? We're looking for a Conference Supervisor to lead the day-to-day operation of our meetings and events spaces, ensuring every organiser and delegate receives a seamless, professional and welcoming experience.

As the operational lead for meetings, you'll be the key point of contact for event organisers, overseeing room preparation, coordinating service delivery, leading colleagues and ensuring every event is delivered to the highest standards.

Your day to day;

• Acting as the primary host and contact for meeting organisers throughout their event journey.
• Ensuring meeting rooms and breakout spaces are presentation-ready and fully operational.
• Coordinating with Housekeeping, Maintenance, Food & Drink and wider hotel teams to deliver seamless events.
• Overseeing refreshments, catering requirements and service delivery.
• Leading and motivating team members to consistently achieve exceptional service standards.
• Managing operational readiness, quality checks and service recovery when needed.

Who are we looking for?

We're seeking someone who is experienced in meetings, events or Food & Drink operations. You'll be confident leading or supervising teams within a hospitality environment and highly organised with excellent planning and communication skills.
We are looking for someone who is passionate about delivering outstanding guest service, who is detail-focused and able to manage multiple priorities effectively. You will be knowledgeable in food safety, health & safety and allergen management.

You will lead by example, take pride in creating exceptional guest experiences and demonstrate warm hospitality in everything you do. You're proactive, professional and committed to maintaining the highest standards across every event and meeting.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan with access to high street discounts
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Generous employee discounts on food, beverage and accommodation in our beautiful properties across the country
• Life assurance and pensions scheme
• Bespoke training programmes accessible to all
• An engaging & supportive work environment