CASUAL CONFERENCE & EVENTS WORKER

Cardiff Marriott Hotel; Cardiff; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Explore Discounts (Marriott Discount)

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Cardiff Marriott Hotel in Cardiff is seeking a hospitality professional to join our team, delivering exceptional guest experiences during events and daily service. You will be part of a dynamic brand known for quality and guest satisfaction.

The role involves setting up and breaking down event spaces, coordinating with the kitchen, serving guests, and maintaining safety and cleanliness standards. Previous customer service experience is valued, with opportunities for training and career

Qualifications

• At least 1 year of related work experience in a customer service role.
• Experience in hospitality or guest-facing environments is preferred but not required.
• Excellent communication and interpersonal skills.

Responsibilities

• Set up and break down event spaces for conferences and banquets.
• Coordinate with the kitchen to manage food and beverage orders for events.
• Interact with guests to provide exceptional service and address inquiries.
• Serve food and beverages during events while maintaining quality and presentation.
• Maintain cleanliness and organisation in service areas.
• Monitor guest feedback and implement improvements to enhance the guest experience.

Skills

Customer service

Guest service

Communication

Job description

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty: Enjoy complimentary meals while at work.
• Uniform Provided: A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme: Participation in The People’s Pension.
• Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development: Access to training programs to enhance your skills and advance your career.

Responsibilities

Here's what your journey with us entails:

• Set up and break down event spaces for conferences and banquets, ensuring all materials and equipment are in place.
• Coordinate with the kitchen to manage food and beverage orders for events.
• Interact with guests to provide exceptional service, taking orders and addressing any inquiries or concerns.
• Serve food and beverages during events, ensuring adherence to quality and presentation standards.
• Maintain cleanliness and organisation in all service areas.
• Monitor guest feedback and implement improvements to enhance the overall guest experience.
• Follow safety and hygiene protocols to ensure a safe working environment.
• Assist with inventory management and restocking supplies as needed.
• Support team members and collaborate to achieve common goals.

Safety And Company Policies

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.

Preferred Qualifications

• Related Work Experience: At least 1 year of related work experience in a customer service role.
• Supervisory Experience: None required.
• License or Certification: None required.

Join us and be part of a team that values excellence, sustainability, and career growth.