Butler

The BoTree; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Discounted hotel rooms

Cycle to work scheme

Gym access at sister hotel Lincoln Plz

Employee assistance programme

Wagestream financial wellbeing

Overnight stay to celebrate work anni

Birthday holiday: extra day

Recommend a friend bonus

28 days holiday increasing to 33

Meals included on duty

Workplace pension

Job summary

The BoTree, a Conde Nast Best New Hotel 2025 located between Marylebone and Mayfair, offers 199 guest rooms including 29 suites, LAVO restaurant, two bars, a private screening room, and wellness centre. We seek an exceptional Butler to deliver unparalleled suite experiences and coordinate service for our guests.

As a Butler, you will provide a contemporary butler offering, anticipate guest needs, and ensure warm, engaging service that leaves a lasting impression.

Qualifications

• Experience as a Butler or similar role preferred.
• Passion for high-quality guest service with attention to detail.
• Excellent communication with guests and colleagues.
• Aligned with company values: Truth, Love and Compassion.

Responsibilities

• Display a pleasant and positive attitude and promote efficiency within your department, ensuring guest requests are carried out promptly and professionally.
• Delight guests with highly personalised, intuitive service.
• Handle all guest requests efficiently and professionally, following hotel and brand standards.

Skills

Guest service

Communication

Attention to detail

Teamwork

Job description

The BoTree has the prestigious title of Conde Nast Best New Hotel 2025. Nestled between Marylebone and Mayfair, our luxury hotel boasts 199 stunning guest rooms, including 29 suites, the renowned LAVO restaurant, two unique bars, an exclusive nightlife event space, a private screening room, and a wellness centre.

At The BoTree, our values of Truth, Love, and Compassion guide our every decision, creating an environment where our colleagues, guests, and communities can thrive.

We are now seeking an exceptionalButlerto work within our talented team in delivering unparalleled guest experiences for our suites.

OurButlerwill provide 'contemporary butler' offering to all suite guests and coordinate the provision and service of suites. As aButler, you will ensure warm and engaging service that anticipates guests need, creating an incredible experience.

Your key responsibilities will be:

• Display a pleasant and positive attitude and promote efficiency, courtesy and confidence within your department ensuring all guest requests are carried out in a timely and professional manner following hotel standards.
• Delight our guests with a highly personalised, intuitive level of service.
• Handle all guest requests efficiently and professionally, following hotel and brand standards.

Here are just some of the great benefits ourButlerwill receive:

• Discounted hotel rooms through Hilton Hotels.
• Cycle to work scheme
• Complimentary gym access at our sister hotel Lincoln Plaza.
• Dedicated employee assistance programme through Health Assured.
• Wagestream financial wellbeing
• Complimentary overnight stay to celebrate your work anniversary.
• Birthday bonanza holiday: an extra days' holiday on your birthday.
• Recommend a friend bonus: up to £750!
• 28 days holiday per year, including public and bank holidays, increasing to 33 days with annual anniversary increments.
• Meals included whilst on duty.
• A competitive salary
• Workplace pension scheme

What we would like you to bring:

• Previous experience as a Butler or similar role would be preferred.
• A passion for high quality guest service with attention to details.
• Ability to communicate effectively with colleagues and guests.
• Understanding and sharing our values: Truth, Love and Compassion.

If you’re passionate about luxury hospitality and ready to inspire a team to create unforgettable guest experiences, we’d love to hear from you.