Business Unit Leader - DCS UK

CBRE; Greater London; On-site; GBP 150,000 - 210,000; Full time

Job summary

CBRE Global Workplace Solutions in London seeks an experienced Business Unit Director to lead a global account team. You will set strategy, drive performance and foster a culture of safety, quality and client focus.

This senior role requires proven senior management and facilities management experience, strong commercial acumen, and the ability to operate in a matrix environment while building robust client relationships.

Qualifications

• Proven track record in a senior or executive management role including responsibility for culture, people and business growth.
• Experience in facilities management and operating in a matrix organization.
• Strong commercial awareness and financial metrics understanding.

Responsibilities

• Quality and safety management: monitor improvements, drive safety interventions and ensure compliance.
• People management: develop staff, ensure training and annual appraisals, and maintain performance targets.
• Customer relations: represent CBRE professionally and build high-level client relationships.
• Business development and marketing: participate in bid activities and identify new growth opportunities.
• Operational management: lead site reviews, maintain high standards and ensure CBRE Rise values are demonstrated.
• Financial & asset management: manage revenue, operating profit, working capital and bookings targets.

Skills

Senior management

Facilities management

Matrix organization

Commercial awareness

Business acumen

Influencing skills

Financial metrics

Client management

Networking

Integrity

Complex situations

Results oriented

Job description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Business Unit Director to join our team in London. This is a great opportunity for an experienced and enthusiastic candidate to join a global account team.

Key Responsibilities

Quality and Safety Management

• Monitors and identifies areas for improvement as a matter of course
• Creates a culture of exceptional quality and innovation
• Sets an example of exceptional standards in all activities, language and communications
• Identifies and acts on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement
• Ensures mandatory processes are in place, and are compliant including but not limited to; line management auditing, project auditing, BU QHSE objective setting and tracking, health & safety scenario training and investigations

People Management

• Ensures the team has the skills and motivation to carry out their roles to the best of their abilities
• Is constantly visible and accessible to the team
• Ensures that all-level staff complete the required mandatory training
• Ensures all staff are appraised annually, and all managers are formally trained in the CBRE appraisal process, and from this development plans put in place and followed through
• No member of direct team to have ambiguity over scorecard targets, objectives, continual achievement against these targets or their perceived general performance
• Trains, develops and directs team members ensuring a culture of continual development
• Builds a robust succession plan for accounts, using management development programs and local development activities

Customer Relations

• Represents CBRE in a professional and credible manner to customers and the public
• Builds and develops high-level customer relationships with customers through fully understanding their needs and demands
• Focuses on ensuring excellent service levels are always maintained
• Is always accessible and responsive to customers

Business Development and Marketing

• Participates in bid / business development activity
• Identifies and targets in partnership with Business Development & Marketing team, suitable quality and volume of work to enhance growth and value in the overall company, and in the BU

Operational Management

• Leads contract reviews with check and challenge of detail and are used as coaching and development opportunities
• Ensures high site standards including front and back of house areas
• Ensures that we live up to the CBRE Rise values and behaviors and that the service offering is always fully evidenced on all sites
• Takes leadership of mobilization and transition activity to ensure that CBRE and customer expectations are met

Financial & Asset Management

• Takes appropriate actions indicated by variances to ensure revenue, operating profit, working capital and bookings targets are met and continually improved upon without compromising exceptional service standards or customer relationships

Experience, Knowledge And Skills

• Proven track record in a senior or executive management role which has included responsibility for product, culture, people and business growth
• Proven track record of operating in a senior role
• Previous experience in facilities management
• Comfortable working within a matrix organization
• Commercial awareness
• Business acumen
• Strong influencing skills
• Commercial and financial metrics understanding
• Internal and external client management experience
• Effective networking skills
• Conscious and methodical in approach
• High degree of integrity and sincerity
• Ability to understand and manage through complex situations
• Results focused

About CBRE Global Workplace Solutions

As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

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