Area General Manager - DCS

CBRE Group, Inc.; England; Remote; GBP 85,000 - 120,000; Full time

Job summary

CBRE Group, Inc. is recruiting an Area General Manager for our Data Centre division based in Hayes, Middlesex. You will lead a portfolio of accounts, drive profitability, and shape service delivery and compliance across sites.

You will oversee P&L, people, and talent development, while ensuring a robust safety culture and client satisfaction. This role requires strategic thinking, hands-on leadership, and the ability to grow contract opportunities and win re-tenders.

Qualifications

• Proven track record in Data Centre or facilities management.
• Experience as Contract/Account Manager or higher.
• Strong commercial acumen and business development experience.
• Proven people management and leadership abilities.
• Excellent communication and stakeholder management.
• Health and safety knowledge and compliance.

Responsibilities

• Deliver outstanding client outcomes on accounts.
• Manage P&L, revenue planning, and cost control.
• Provide leadership across contracts and ensure commitments are met.
• Develop portfolio opportunities, win contracts on re-tender.
• Ensure health and safety policies are implemented.
• Maintain strong relationships with client contacts and CBRE values.

Skills

Data Centre FM

Contract management

Business development

People management

Leadership

Health & Safety

Job description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are currently recruiting an Area General Manager within our Data Centre division based in Hayes, Middlesex.

The Area General Manager (AGM) is accountable for the leadership, management and development across all aspects of a Data Centre portfolio of accounts. This includes service delivery, QHSE, statutory compliance, people and talent management, operations management and the continual development of the customer base.

Key Responsibilities

• Deliver outstanding client outcomes on accounts.

• Full responsibility for Profit & Loss including development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.

• Provide leadership and ensure the planned development of a defined portfolio of contracts to ensure that contractual commitments are met and exceeded.

• Ensure that opportunities for the strategic development of the portfolio are exploited, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender.

• Ensuring business policies and processes are effectively communicated and implemented within the contract.

• Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both our services and subcontractors activities and are regularly reviewed.

• Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.

• Promoting and maintaining the CBRE RISE values (Respect, Integrity, Service, Excellence).

• Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles and are able to reach their full future potential.

• Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, disaster recovery, and the sharing of expertise across the portfolio.

Experience,Knowledge, Skills and Abilities

• Proven track record within the Data Centre or Facilities Management industry.

• Managerial experience at Contract / Account Manager or above within technical and or hard services is essential.

• Proven experience of business development and strong commercial acumen.

• The development and review of teams, appraisal, and the application of effective people management practice.

• Excellent motivational and influencing skills, with high levels of personal integrity.

• Incumbents must be self-starters, confident and composed.

• Organised, able to prioritise and deliver within high pressure, business critical environments.

• Ability to balance strategic thinking with tactical delivery for client satisfaction.

• Excellent understanding of health & safety legislation.

• Ability to gain trust and support of top-level management and key client decision makers.

• Experienced client relationship manager.

• Excellent influencing and negotiation skills.

• Excellent interpersonal skills for effective management of people at all levels of the organisation.

• Strong financial skills.

• Ability to manage conflict and crisis situations effectively.

• Organised and detail focused with the ability to multi task.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you can chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Our Values

• RESPECT: We act with consideration for others’ ideas and share information openly to inspire trust and encourage collaboration
• INTEGRITY: No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for
• SERVICE: We approach our clients challenges with enthusiasm and diligence, building long-term relationships by connecting the right people, capital and opportunities
• EXCELLENCE: We focus relentlessly on creating winning outcomes for our clients, employees and shareholders

About CBRE Global Workplace Solutions

As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

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