Business Travel Consultant

JR United Kingdom; Stoke-on-Trent; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading travel management company in Stoke-on-Trent is seeking an experienced Business Travel Consultant to join their team. The successful candidate will manage customer inquiries and make travel bookings using a GDS system. The role offers competitive salary, flexible working conditions, and opportunities for career advancement.

Benefits

Competitive salary based on experience

Monday – Friday working hours

Flexibility to work from home

Increasing annual leave allowance

Qualifications

• 1–2 years of experience in a travel agency or related reservations.
• Strong verbal and written communication skills.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Make domestic and international flight bookings using GDS.

Skills

GDS Proficiency

Communication Skills

Customer Focus

Problem Solving

Detail-oriented

Education

Certificate or diploma in Travel and Tourism

Job description

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Business Travel Consultant, stoke-on-trent

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Client:

Location:

stoke-on-trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Are you an experience Business Travel Consultant or work in Leisure Travel and looking to step into the corporate world? Do you have experience using a GDS system? We have the role for you!

We are working within an Independent ‘Kent based’ Travel Management company, who are looking for a Corporate Travel Consultant to join their close-knit team!

Key Responsibilities: Consultant

• Respond to customer enquiries via phone, email, and live chat in a professional and timely manner.
• Make domestic and international flight booking using GDS
• Book hotels, transfers and other ancillary items
• Accurately input reservations into booking systems and manage all related documentation.
• Handle changes, cancellations, and special requests efficiently.
• Maintain up-to-date knowledge of travel regulations, airline policie

Requirements:

• 1–2 years of experience in a travel agency, tour operator, or related reservations
• Proficiency in a GDS (e.g., Amadeus, Sabre, Travelport) or experience with booking platforms.
• Strong verbal and written communication skills.
• Customer-focused with excellent problem-solving abilities.
• Detail-oriented, organized, and able to multitask in a fast-paced environment.
• Certificate or diploma in Travel and Tourism (desirable)
• Personal passion for travel and knowledge of global destinations

The package:

• Competitive salary based on experience
• Monday – Friday working hours
• Flexibility to work from home
• Increasing annual leave allowance relating to length of service