Business Systems Support Analyst

JR United Kingdom; Northampton; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a collaborative team as a Senior Business Systems Support Analyst in Northampton, where you'll leverage technology to drive efficiency in insurance systems. This role involves acting as a subject matter expert, solving problems, mentoring team members, and providing crucial support across various projects.

Qualifications

• Solid hands-on experience supporting Acturis.
• Solid background in systems support or business systems administration.
• Experience within the insurance or financial services sector.

Responsibilities

• Act as a key contact for 2nd line support across Acturis and related insurance systems.
• Provide clear, actionable insights and updates to senior management.
• Mentor and support the development of colleagues in the systems team.

Skills

Strong communication skills

Attention to detail

System support

Mentoring

Problem solving

Stakeholder engagement

Tools

Acturis

Job description

Social network you want to login/join with:

Business Systems Support Analyst, northampton

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Client:

Highams Recruitment

Location:

northampton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Join a collaborative team as an Acturis Senior Business Systems Support Analyst

1 Day PW in modern offices with restaurant and parking in Buckinghamshire

Are you passionate about leveraging technology to drive business success? We're looking for a Senior Business Systems Support Analyst to become a vital part of our team, playing a key role in supporting Acturis and other core insurance platforms.

This is more than just a support role — you'll be a trusted subject matter expert (SME), helping to improve and evolve our systems, guide others, and ensure we’re always moving forward. If you enjoy solving problems, mentoring others, and driving efficiency, this could be the perfect next step in your career.

What You’ll Be Doing:

• Act as a key contact for 2nd line support across Acturis and related insurance systems
• Provide clear, actionable insights and updates to senior management
• Support a range of projects using Acturis as the core back-office system
• Assess and manage the impact of system upgrades, creating user-friendly guides and training materials
• Collaborate with Super Users and provide targeted training when needed
• Keep system configuration records accurate and up to date
• Continuously look for opportunities to streamline processes and introduce automation
• Capture user feedback and pass on improvement suggestions to Acturis
• Contribute to user knowledge-sharing by promoting best practices and helpful tips
• Lead and support user acceptance testing (UAT) for new features and templates
• Respond to internal support requests, ensuring timely and efficient resolutions
• Keep users informed as their queries progress
• Maintain the helpdesk log, follow up on open issues, and escalate when necessary
• Identify patterns in support queries and determine whether training, fixes, or development changes are needed
• Provide support to the document templates team as required
• Mentor and support the development of colleagues in the systems team

What You’ll Bring:

• Solid hands-on experience supporting Acturis
• Solid background in systems support or business systems administration
• Experience within the insurance or financial services sector
• Understanding of industry regulations (GDPR, FCA, TCF)
• Strong communication skills – both verbal and written
• Confidence translating complex tech-speak into business-friendly language
• Sharp attention to detail and a methodical mindset
• Skilled at juggling priorities and delivering under pressure
• Confident engaging with stakeholders across all levels
• Comfortable mentoring and supporting team members