Business Systems Support Analyst

ZipRecruiter; Milton Keynes; On-site; GBP 45,000 - 60,000; Full time

Job summary

Join a leading company as a Senior Business Systems Support Analyst in Milton Keynes. In this role, you'll leverage your Acturis expertise to support systems, mentor team members, and ensure streamlined processes. This position offers a dynamic environment where technology drives business success, making it an ideal next step for your career.

Qualifications

• Hands-on experience supporting Acturis.
• Background in systems support or business systems administration.
• Experience in the insurance or financial services sector.

Responsibilities

• Provide second-line support across Acturis and related insurance systems.
• Collaborate and train Super Users on system updates.
• Lead user acceptance testing for new features.
• Respond to internal support requests efficiently.

Skills

Support Acturis

Communication

Attention to Detail

Stakeholder Engagement

Process Streamlining

Tools

Microsoft Office Suite

Job description

Job Description

Join a collaborative team as an Acturis Senior Business Systems Support Analyst

1 Day PW in modern offices with restaurant and parking in Buckinghamshire

Are you passionate about leveraging technology to drive business success? We're looking for a Senior Business Systems Support Analyst to become a vital part of our team, playing a key role in supporting Acturis and other core insurance platforms.

This is more than just a support role — you'll be a trusted subject matter expert (SME), helping to improve and evolve our systems, guide others, and ensure we’re always moving forward. If you enjoy solving problems, mentoring others, and driving efficiency, this could be the perfect next step in your career.

What You’ll Be Doing:

• Act as a key contact for 2nd line support across Acturis and related insurance systems
• Provide clear, actionable insights and updates to senior management
• Support a range of projects using Acturis as the core back-office system
• Assess and manage the impact of system upgrades, creating user-friendly guides and training materials
• Collaborate with Super Users and provide targeted training when needed
• Keep system configuration records accurate and up to date
• Continuously look for opportunities to streamline processes and introduce automation
• Capture user feedback and pass on improvement suggestions to Acturis
• Contribute to user knowledge-sharing by promoting best practices and helpful tips
• Lead and support user acceptance testing (UAT) for new features and templates
• Respond to internal support requests, ensuring timely and efficient resolutions
• Keep users informed as their queries progress
• Maintain the helpdesk log, follow up on open issues, and escalate when necessary
• Identify patterns in support queries and determine whether training, fixes, or development changes are needed
• Provide support to the document templates team as required
• Mentor and support the development of colleagues in the systems team

What You’ll Bring:

• Solid hands-on experience supporting Acturis
• Solid background in systems support or business systems administration
• Experience within the insurance or financial services sector
• Understanding of industry regulations (GDPR, FCA, TCF)
• Strong communication skills – both verbal and written
• Confidence translating complex tech-speak into business-friendly
• Sharp attention to detail and a methodical mindset
• Skilled at juggling priorities and delivering under pressure
• Confident engaging with stakeholders across all levels
• Comfortable mentoring and supporting team members
• Proficient in Microsoft Office Suite