Business Systems Analyst

Pontoon; Greater London; On-site; GBP 61,000 - 83,000; Full time

Job summary

Pontoon is seeking a skilled Business Systems Analyst to support and enhance the organisation's MRI-based systems in London and Manchester. You will act as SME for MRI Qube, SLM, and Engage, driving optimisation, configuration, and continuous improvement across the systems landscape.

The role focuses on requirements gathering, process mapping, user stories, and ensuring fit-for-purpose technology solutions in a fast-paced transformation environment.

Qualifications

• Proven experience as a Business Systems Analyst or similar role.
• Familiarity with MRI Qube, MRI Sales & Lettings (SLM), and MRI Engage.
• Experience gathering business requirements and translating to system solutions.

Responsibilities

• Serve as SME for MRI Qube, MRI SLM, and MRI Engage.
• Identify opportunities to optimise system functionality and processes.
• Support configuration, enhancements and continuous improvement.
• Collaborate with suppliers and internal stakeholders to resolve issues.
• Facilitate change delivery and ensure solutions meet business needs.
• Coordinate requirements gathering, testing, data validation and UAT.

Skills

Stakeholder management

Analytical thinking

Requirements gathering

Tools

MRI Qube

MRI Sales & Lettings (SLM)

MRI Engage

Job description

Job Title: Business Systems Analyst

Contract Length: 6 months (Potential to extend)

Location: London / Manchester

Rate: 500 per day (Umbrella) or PAYE Salary of 72,000 per annum

Are you a skilled Business Systems Analyst with a passion for enhancing operational efficiency?

Our client, a forward-thinking organisation, is seeking a dynamic Business Systems Analyst to join their team. This pivotal role focuses on supporting and enhancing their business systems landscape, specifically working with MRI Qube, MRI Sales & Lettings (SLM), and MRI Engage. If you thrive in a collaborative environment and have a knack for problem-solving, this opportunity may be perfect for you!

Key Responsibilities:

Property Systems:

• Serve as a subject matter expert for MRI Qube, MRI Sales & Lettings (SLM), and MRI Engage.
• Identify and seize opportunities to optimise system functionality, processes, and controls.
• Support system configuration and enhancements, driving continuous improvement initiatives.
• Collaborate with suppliers and internal stakeholders to troubleshoot issues and implement effective solutions.

Change Delivery:

• Facilitate the delivery of business and technology change initiatives.
• Coordinate requirements gathering, testing, data validation, and user acceptance activities.
• Ensure that solutions are fit for purpose, aligned with business objectives, and support business readiness, training, and adoption activities.

Business Analysis:

• Assist in developing business cases and evaluating solutions.
• Support the needs of operational, finance, and customer-facing teams by gathering and documenting business requirements.
• Contribute to process maps, requirements documentation, user stories, and functional specifications.

Stakeholder Management:

• Cultivate strong relationships across business, operational, finance, and technology teams.
• Act as the primary liaison between business users and technical delivery teams.
• Communicating complex systems and process changes clearly and effectively.

Governance & Continuous Improvement:

• Maintain analysis documentation, process maps, and system knowledge repositories.
• Support issue resolution, root cause analysis, and ongoing system optimisation.
• Identify opportunities to enhance operational efficiency, data quality, and user experience while ensuring compliance with governance and control requirements.

Requirements:

• Proven experience as a Business Systems Analyst, Business Analyst, or in a similar role.
• Strong familiarity with MRI Qube, MRI Sales & Lettings (SLM), and MRI Engage.
• Experience in gathering and documenting business requirements and translating them into effective system solutions.
• Excellent analytical, problem-solving, and stakeholder management skills.
• A background in supporting system enhancements, integrations, and business process improvement initiatives.
• Ability to thrive in a fast-paced transformation environment.

Why Join Our Client?

This organisation offers a vibrant work environment where innovation and collaboration are at the forefront. The successful candidate will have the opportunity to make a meaningful impact, driving improvements that enhance customer outcomes and operational efficiency.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.