Business System and Process Manager (m/f/d)

GlaxoSmithKline; London; On-site; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Business Process Manager to lead improvements in core business processes. This role is pivotal in ensuring compliance and efficiency while aligning with the 2030 Digital Strategy. You will collaborate across teams to enhance External Manufacturing processes and implement digital solutions that create value for the company and its patients. Join a dynamic and innovative environment where your contributions can significantly impact the health of billions. If you are passionate about process management and digital transformation, this opportunity is perfect for you.

Qualifications

• Degree qualified in a relevant field.
• Experience in process management within Pharmaceutical or Healthcare.

Responsibilities

• Lead the development and improvement of core business processes.
• Design and implement key organizational process improvement activities.

Skills

Process management

Compliance experience

Digital solutions development

Stakeholder management

Networking skills

Knowledge of GSK Business Processes

Fluency in English

Education

Degree in relevant field

Tools

Microsoft Power Platforms

Job description

Site Name: UK – London – New Oxford Street, Poznan Grunwaldzka

Posted Date: Dec 18 2024

GSK has bold commercial ambitions for the future. By 2031, we aim to deliver more than £38 billion in annual sales – building from existing strong performance momentum which will significantly increase the positive impact we can have on the health of billions of patients around the world. Our Ahead Together strategy means intervening early to prevent and change the course of disease, helping to protect people and support healthcare systems.

Our portfolio is made up of vaccines, specialty medicines and general medicines. These are the three different types of products we create to prevent and treat disease, many with the potential to be first-or best-in-class.

Business System and Process Manager (m/f/d)

GSK are currently looking for a Business Process Manager to join our team at GSK House or Poznan Hub. The Business Process Manager is responsible for leading the development, improvement and maintenance of the core business processes used by External Manufacturing, whilst ensuring alignment to 2030 Digital Strategy. The role is responsible for ensuring the processes are optimized, creating collaboration and synergy across External Manufacturing.

The Business Process Manager is accountable for ensuring the External Manufacturing processes across the X-Matrix operational teams are clearly defined and in-line with GSK policy. The role will focus on the discovery of digital solutions built on these robust processes to create more value for GSK and the patient through improved analytics.

Key Responsibilities

• Review existing core processes to ensure compliance, efficiency and effectiveness aligned to overall strategy and IPTc objectives.
• Design, develop and implement improvements in core functional business processes and where applicable apply digital solutions.
• Lead cross functional teams including the EM PQTS+ X-matrix teams and global process to successfully deliver key projects.
• Provide coaching and support to External Manufacturing to help increase Citizen Digital Capability.
• Use effective stakeholder management and influencing skills across Global Processes, External Manufacturing and GSC to create E2E alignment.
• Documentation of all business processes mapped within External Manufacturing.
• Process maps, guidelines, templates etc. Design and develop performance management guidelines for business process across EM.
• Stakeholder mapping - identification of key interfaces between EM and the organisation.
• Design and implement key organizational process improvement activities using ADP, GPS and RCA to facilitate standardization, performance measurement and External Manufacturing processes.
• Design, develop, test and implementation of key systems.
• Conduct, organise and facilitate trainings on EM key business processes.

Qualifications & Skills

• Degree qualified in a relevant field.
• Process management and compliance experience gained in Pharmaceutical, Healthcare or FMCG Environment.
• Proven ability to develop and deploy digital solutions using Microsoft power platforms.
• Demonstrated ability to forge close business relationships with internal stakeholders at management level.
• Networking skills to establish wide range of contacts within GMS.
• Strong knowledge of GSK Business Processes.
• Fluency in English.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines.

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

As an Equal Opportunity Employer, we are open to all talent. In the US, we also adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class (US only).

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on [e-mail] or 0808 234 4391. The helpline is available from 8.30am to 12.00 noon Monday to Friday, during bank holidays these times and days may vary.

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