Business Support Specialist

Abbott; Taplow; On-site; GBP 32,000 - 46,000; Full time

Job summary

Abbott is seeking a Business Support Specialist to back the UKI Heart Failure commercial team. The role focuses on event coordination, compliance, and operational support to ensure educational events and congresses are executed efficiently and in line with company policies.

You will collaborate with internal teams, healthcare professionals, suppliers, and external partners to deliver high-quality events across the UK and Ireland, while maintaining stringent governance and accurate reporting.

Qualifications

• Experience in administration, business support, event coordination, sales support, or a similar role.
• Strong organizational and project coordination skills with excellent attention to detail.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Proficiency with Microsoft Office, including Excel, PowerPoint, Outlook, and Word.
• Experience supporting cross-functional teams and working with external partners.

Responsibilities

• Event Management & Customer Engagement
• Coordinate educational programs, congresses, customer meetings, and national events aligned to business objectives.
• Manage event logistics including venue selection, accommodation, delegate registration, invitations, and communications.
• Support Abbott Heart Failure congresses and educational meetings across the UK and Ireland.
• Promote events through digital channels to maximize participation and engagement.
• Act as a professional Abbott representative at events when required.
• Operational & Administrative Support
• Provide day-to-day administrative support to the Heart Failure commercial team.
• Organize travel, meeting logistics, calendars, surveys, and operational activities.
• Coordinate bookings and liaise with customers, venues, vendors, and suppliers.
• Maintain accurate records, documentation, and reporting to support business operations.
• Support stakeholder communication and ensure a high level of customer service.
• Finance & Budget Coordination
• Assist with budget tracking and financial administration activities.
• Coordinate invoice processing, vendor registration, contract administration, and payment follow-up.
• Manage event-related systems and platforms, including CVENT.
• Support efficient use of resources while maintaining quality and compliance standards.
• Compliance & Governance
• Ensure all activities are conducted in accordance with Abbott policies, regulatory requirements, GDPR, and industry guidelines.
• Support Healthcare Professional (HCP) engagements, grants, sponsorships, and contract management processes.
• Maintain compliance documentation, audit-ready records, and approval workflows.
• Partner with Compliance, Privacy, and other internal stakeholders to support governance requirements.
• Coordinate due diligence and screening activities for third-party vendors and partners.
• Previous experience in administration, business support, event coordination, sales support, or a similar role.
• Strong organizational and project coordination skills with excellent attention to detail.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Proficiency with Microsoft Office, including Excel, PowerPoint, Outlook, and Word.
• Experience supporting cross-functional teams and working with external partners.

Skills

Event coordination

Stakeholder engagement

Organizational skills

Attention to detail

Budget coordination

Contract administration

Compliance awareness

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Word

CVENT

Job description

As a Business Support Specialist, you will play a critical role in supporting the UKI Heart Failure commercial team through event coordination, compliance management, operational support, and stakeholder engagement. You will work closely with internal teams, healthcare professionals, suppliers, and external partners to ensure educational events, congresses, and business activities are delivered efficiently, professionally, and in full compliance with company policies and industry regulations.

What You'\'ll Do

• Event Management & Customer Engagement
• Coordinate educational programs, congresses, customer meetings, and national events aligned to business objectives.
• Manage event logistics including venue selection, accommodation, delegate registration, invitations, and communications.
• Support the planning and execution of Abbott Heart Failure congresses and educational meetings across the UK and Ireland.
• Promote events through digital channels to maximize participation and engagement.
• Act as a professional Abbott representative at events when required.

Operational & Administrative Support

• Provide day-to-day administrative support to the Heart Failure commercial team.
• Organize travel, meeting logistics, calendars, surveys, and operational activities.
• Coordinate bookings and liaise with customers, venues, vendors, and suppliers.
• Maintain accurate records, documentation, and reporting to support business operations.
• Support stakeholder communication and ensure a high level of customer service.

Finance & Budget Coordination

• Assist with budget tracking and financial administration activities.
• Coordinate invoice processing, vendor registration, contract administration, and payment follow-up.
• Manage event-related systems and platforms, including CVENT.
• Support efficient use of resources while maintaining quality and compliance standards.

Compliance & Governance

• Ensure all activities are conducted in accordance with Abbott policies, regulatory requirements, GDPR, and industry guidelines.
• Support Healthcare Professional (HCP) engagements, grants, sponsorships, and contract management processes.
• Maintain compliance documentation, audit-ready records, and approval workflows.
• Partner with Compliance, Privacy, and other internal stakeholders to support governance requirements.
• Coordinate due diligence and screening activities for third-party vendors and partners.
• Previous experience in administration, business support, event coordination, sales support, or a similar role.
• Strong organizational and project coordination skills with excellent attention to detail.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Proficiency with Microsoft Office, including Excel, PowerPoint, Outlook, and Word.
• Experience supporting cross-functional teams and working with external partners.

Preferred Attributes

• Customer-focused and solution-oriented.
• Self-motivated with the ability to work independently.
• Strong commercial awareness and business acumen.
• Adaptable and comfortable working in a changing environment.
• Collaborative team player with a proactive approach.
• High level of integrity and commitment to compliance and quality standards.