Business Support Specialist

PATH TO SUCCESS CONSULTANTS LTD; Dumfries; On-site; GBP 25,000 - 35,000; Full time

Job summary

A consultancy firm located in Dumfries is seeking a Business Support Specialist to provide essential administrative and operational support. The role includes managing calendars, handling communications, and producing reports. Strong organizational skills and excellent communication are essential. This position offers the opportunity to impact daily operations positively and ensure customer service excellence.

Qualifications

• Reliable and proactive with strong multitasking abilities.
• Able to handle confidential information competently.
• Basic math skills and budgeting awareness required.

Responsibilities

• Manage calendars, scheduling, and meeting logistics.
• Handle front-line communications and inquiries.
• Assist with project support tasks and process improvement.

Skills

Strong organizational abilities

Customer service mindset

Excellent communication skills

Job description

Overview

Job Summary: Business Support Specialists provide essential administrative and operational support to ensure efficient daily operations, customer service excellence, and smooth execution of business processes.

Responsibilities

• Manage calendars, scheduling, travel arrangements, and meeting logistics.
• Handle front-line communications: emails, calls, inquiries, and ticketing.
• Support onboarding, training logistics, and compliance documentation.
• Maintain and organize files, records, and knowledge bases; ensure data accuracy.
• Process routine transactions (invoicing, payments, purchase orders) and assist with budgeting accuracy.
• Coordinate facilities, equipment, and IT access as needed.
• Produce routine reports, metrics, and performance dashboards.
• Assist with project support tasks, including creating presentations and meeting materials.
• Support process improvement initiatives and standard operating procedures.

Qualifications

• Strong organizational and multitasking abilities; reliable and proactive.
• Excellent written and verbal communication skills.
• Customer service mindset and professional demeanor.
• Basic math and budgeting awareness; ability to handle confidential information.

Required Skills

• Administrative and organizational prowess
• Communication and customer service
• Data entry, filing, and records management
• Scheduling, calendar management, travel coordination
• Problem-solving and prioritization
• Process documentation and SOP adherence
• Team collaboration and cross-functional support