Business Support Officer Level 3

Leicestershire County Council; Nottingham; On-site; GBP 25,000 - 27,000; Full time

Job summary

Le Département de soutien aux affaires de Leicestershire County Council recrute un Business Support Officer sur le site de Nottingham. Le rôle implique d'apporter un soutien administratif aux Family Hubs et au Bulwell Riverside Youth Service, en se concentrant sur un excellent service client et une approche organisée pour la gestion des opérations. Une expérience antérieure en administration et en service à la clientèle est requise, avec une maîtrise des applications Microsoft Office.

Benefits

Generous leave

Pension scheme

Qualifications

• Minimum 1 an d'expérience en soutien administratif ou service client.
• Approche proactive et organisée pour la gestion de la charge de travail.
• Excellentes compétences en communication.

Responsibilities

• Premier point de contact pour les familles et les professionnels.
• Assistance lors des réunions, gestion des appels, prise de notes.
• Gestion des achats et des factures.

Skills

Organizational Skills

Customer Service

Communication

Problem-Solving

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Business Support Officer Level 3, Nottingham

Client: Leicestershire County Council

Location: Nottingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 99cc6448d6b6

Job Views: 19

Posted: 22.06.2025

Expiry Date: 06.08.2025

Job Description:

Contract Type: Permanent

Working Hours: 37 hours per week, 08.30am-4.50pm or 09.00am-5.00pm

Worker Type: Onsite Worker

Salary: Starting salary is £25,992 (Level one) rising to £26,835 (Level three) per annum (pro rata for part-time)

Locations: Bulwell Riverside Shared Centre, Meadows, Hyson Green, and Bestwood Children Centres.

We are seeking a highly motivated Business Support Officer to support the citywide Family Hubs and Bulwell Riverside Youth Service with reception and administrative support.

The Family Hubs act as central access points for integrated family support services, offering early help, parenting support, health and wellbeing services, and targeted interventions for families with additional needs.

The Youth Service provides safe, supportive spaces for young people to engage in positive activities, build friendships, and develop skills through various programs.

This role involves making a positive difference in children and young people's lives daily.

This role is ideal for someone who is organized, people-focused, passionate about service improvement, thrives in busy environments, enjoys problem-solving, and is committed to helping frontline teams.

Working for Nottingham City Council offers benefits including competitive pay, generous leave, and a pension scheme, within an inclusive and progressive work culture.

* More about benefits for Nottingham City Council colleagues can be found online.

About the Role

Your daily tasks will be varied and rewarding. You will be the first point of contact, welcoming families and professionals, handling calls, and managing inquiries professionally. You will support meetings, book rooms and interpreters, draft letters, and maintain records. You will assist with referrals, manage purchases and invoices, and ensure smooth operations behind the scenes.

About You

The ideal candidate will have:

• At least one year’s experience in business support, administration, customer service, or similar roles, with a focus on high-quality, customer-focused service.
• A proactive, organized approach to workload management and adaptability to changing priorities.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Excellent communication skills and a confident personality to engage effectively with colleagues, citizens, and partner agencies.
• Strong administrative skills for handling a wide range of office tasks accurately and efficiently.
• A professional and discreet approach to sensitive information and confidentiality.
• Experience supporting meetings, including minute-taking.

A DBS standard check is required for this position.

You can find the job description for this role online.

For informal inquiries, please contact Manuel Keil, Service Delivery Lead, at 07922 891 813 or via email.

Closing Date:

18th June 2025 - early applications are encouraged as the advert may close before this date.

Interview date:

To be confirmed.

If you experience technical issues when applying, please contact our Employee Service Centre.

By applying to this job, you agree to our terms.