Business Support Officer - For Cityplus Network Ltd - Job ID: 1420772

Bdjobs.com; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A financial services organization in the United Kingdom is seeking a Business Support Officer responsible for ensuring efficient operations, team management, and compliance with policies. The ideal candidate will have strong leadership skills, relevant educational qualifications, and experience in a similar role. Proficiency in MS Office applications and fluency in Hindi or Bangla is required. This full-time position also offers opportunities to enhance customer relations and contribute to financial processes.

Qualifications

• Proven experience in a business support, operations, or administrative management role.
• Experience within the financial services sector.
• Strong leadership and team management skills.

Responsibilities

• Ensure smooth daily operation of office functions.
• Analyze performance metrics to identify trends and areas for improvement.
• Maintain relationships with internal teams and external service providers.

Skills

Computer Literacy

Leadership

Analytical Skills

Problem-Solving Ability

Proficiency in Hindi or Bangla

Education

Bachelor of Commerce (BCom)

Bachelor of Business Administration (BBA)

Bachelor's degree in Business Administration, Finance, Management or related discipline

Tools

MS Office applications

Job description

Business Support Officer - For Cityplus Network Ltd

Cityplus Network Ltd is looking for Business Support Officer.

Job Purpose

The Business Support Officer will play a pivotal role in ensuring the efficient and effective operation of the organization's business support functions. The role is responsible for overseeing day-to-day operational activities, managing support staff, and delivering high-quality services to internal and external stakeholders. The post holder will also contribute to the financial, compliance, and risk management frameworks that underpin the company’s success.

Key Responsibilities

Operational Management

• Ensure the smooth daily operation of office functions, including administrative processes and facilities management.
• Develop and implement procedures to optimize efficiency across business operations.
• Manage, supervise, and support a team of administrative and support staff.
• Allocate work, set priorities, and monitor performance.
• Organize and deliver training to build team capacity and capability.

Performance & Improvement

• Analyze performance metrics and operational data to identify trends, risks, and areas for improvement.
• Develop and implement solutions to improve efficiency, service quality, and customer satisfaction.
• Support financial processes including budgeting, procurement, and payroll administration.
• Oversee the management of company assets and maintain accurate inventory records.

Customer & Client Relations

• Maintain and enhance relationships with internal teams, external service providers, and, where applicable, clients.
• Act as a key point of contact to ensure expectations are met and services continually improved.

Reporting & Analytics

• Prepare regular and ad-hoc reports for senior management and stakeholders.
• Provide analytical insights and recommendations to support strategic decision-making.

Compliance & Risk Management

• Ensure all operations comply with company policies, industry regulations, and legal requirements.
• Support the development and implementation of risk management strategies.

Educational Requirements

• Bachelor of Commerce (BCom)
• Bachelor of Business Administration (BBA) in Business Administration
• Bachelor’s degree in Business Administration, Finance, Management, or a related discipline (or equivalent professional experience).
• Skills Required: Computer Literacy

Experience Requirements

• At least 1 year(s)

Additional Requirements

• Proven experience in a business support, operations, or administrative management role, ideally within the financial services sector.
• Strong leadership and team management skills.
• Excellent organizational, analytical, and problem-solving abilities.
• Proficiency in using MS Office applications and business information systems.
• Must be able to understand and speak Hindi or Bangla language as applicant need to deal with Asian clients.
• Experience working within a financial institution.
• Professional certifications in business or financial management.
• Experience in process improvement methodologies.

Job Location

United Kingdom

Seniority level

• Executive

Employment type

• Full-time

Job function

• Finance