Business Support Officer - Data (fixed/Secondment)

East Midlands Shared Services; Leicester; On-site; GBP 29,000 - 31,000; Full time

Job summary

Leicestershire County Council is seeking a Data & Information Officer to join a dynamic team responsible for producing statutory returns and statistics for Ofsted, DFE and YJB, ensuring high-quality information capture and system use. You will train staff, resolve data issues and contribute to process improvements.

The role requires NVQ3 or equivalent, strong Excel skills, data analysis ability, and a collaborative, organised approach to meet tight deadlines.

Qualifications

• NVQ 3 or Equivalent in relevant area or equivalent level of relevant experience using case management systems or similar and recognising the importance of maintaining high standards of information within those systems.
• Substantial experience in the effective use of Microsoft Office software, particularly Excel, and the ability to support others in their use and understanding of IT based systems.
• Previous experience of collection and collation of data, performing calculations and the ability to analyse and interpret data/information and present it effectively.
• Experience of working to strict timescales and meeting deadlines, with the ability to deal calmly and effectively with competing pressures.
• Organised approach to work, with the ability to address and solve problems.
• The ability to perform effectively as part of a team and to engage, motivate and direct the efforts of others towards agreed departmental objectives.
• The ability to communicate confidently and effectively, both written and verbally appropriate to the subject matter and audience.

Responsibilities

• The successful applicant will join a team responsible for timely and accurate production of statutory returns and statistical information for internal and external partners.
• Role includes addressing data quality issues, supporting training and induction of new starters, and producing clear instructions on how to use systems effectively.
• Team members will work across different services and have areas of responsibility requiring minimal supervision.

Skills

NVQ 3

Excel

Data analysis

Time management

Communication

Teamwork

Education

NVQ 3 or Equivalent

Job description

Organisation: Leicestershire County Council

Work Location: County Hall Glenfield LE3 8RA

Salary: £28,605 -£31,029 Per annum (Pro Rota for part time) (pay Award Pending)

Working Hours: 37 Hours

Contract Type: Fixed (until 31.03.2027) or Secondment (until 31.03.2027) Line mangers approval needed

Closing Date: 27th August 2026

Interview Date(s): TBC

About the Role

The successful applicant will be joining a team who are responsible for ensuring the timely and accurate production of statutory returns and statistical information for internal and external partners including Ofsted, DFE and YJB. The role will be vital in ensuring the capturing and maintenance of high-quality information for the department, to include addressing data quality issues, supporting training and induction of new starters, and producing clear instructions on how to use systems effectively and efficiently. Team members develop their understanding of a variety of services within the department and will have an area of responsibility which will require the post holder to work effectively with minimal supervision.

For information on our approach to the recruitment of ex-offenders, please see our policy statement.

About You

To apply for this post, you must:

• NVQ 3 or Equivalent in relevant area or equivalent level of relevant experience using case management systems or similar and recognising the importance of maintaining high standards of information within those systems.
• Substantial experience in the effective use of Microsoft Office software, particularly EXCEL skills, and the ability to support others in their use and understanding of IT based systems.
• Previous experience of collection and collation of data, performing calculations and the ability to analyse and interpret data/information and present it effectively.
• Experience of working to strict timescales and meeting deadlines, with the ability to deal calmly and effectively with competing pressures.
• Organised approach to work, with the ability to address and solve problems.
• The ability to perform effectively as part of a team and to engage, motivate and direct the efforts of others towards agreed departmental objectives.
• The ability to communicate confidently and effectively, both written and verbally appropriate to the subject matter and audience.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Yvonne Smith - Business Development Support Officer - Quality and Practice Lead

Email: [e-mail]

or

Kelly Bennion - Quality Assurance, Improvement and Practice Lead

Email - [e-mail]

About Leicestershire County Council

At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone.

Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.

For further information on what it’s like to work for us and the benefits we offer, please refer to the following:

Our Recruitment Process
Our Organisational Values
Our Employee Benefits
Working for Us