Business Support Officer - Data

Leicestershire County Council; Leicester; On-site; GBP 29,000 - 31,000; Full time

Job summary

Leicestershire County Council is seeking a data and returns officer to join a team responsible for statutory returns and statistical information for Ofsted, DFE and YJB. The role focuses on accurate data capture and maintaining high data quality.

You will support training, develop clear system instructions and work with colleagues to meet deadlines in a busy council environment.

Qualifications

• NVQ 3 or equivalent in relevant area or equivalent experience using case management systems.
• Substantial experience in the effective use of Microsoft Office software, particularly Excel, with ability to support others in IT systems.
• Experience collecting and collating data, performing calculations and analysing information to present it effectively.

Responsibilities

• Ensure timely and accurate production of statutory returns and statistical information for internal and external partners.
• Address data quality issues and support training and induction of new starters.
• Produce clear instructions on how to use systems effectively and efficiently.
• Work with team members with minimal supervision to achieve departmental objectives.

Skills

Excel

Data analysis

Teamwork

Time management

Communication

Education

NVQ 3 or equivalent

Tools

Microsoft Office

Job description

Job Description

Organisation: Leicestershire County Council

Work Location: County Hall Glenfield LE3 8RA

Salary: £28,605 - £31,029 Per annum (Pro Rata for part time) (pay Award Pending)

Working Hours: 18 Hours

Contract Type: Permanent

Closing Date: 27th August 2026

Interview Date(s): TBC

About The Role

The successful applicant will be joining a team who are responsible for ensuring the timely and accurate production of statutory returns and statistical information for internal and external partners including Ofsted, DFE and YJB. The role will be vital in ensuring the capturing and maintenance of high-quality information for the department, to include addressing data quality issues, supporting training and induction of new starters, and producing clear instructions on how to use systems effectively and efficiently. Team members develop their understanding of a variety of services within the department and will have an area of responsibility which will require the post holder to work effectively with minimal supervision.

About You

• NVQ 3 or Equivalent in relevant area or equivalent level of relevant experience using case management systems or similar and recognising the importance of maintaining high standards of information within those systems.
• Substantial experience in the effective use of Microsoft Office software, particularly EXCEL skills, and the ability to support others in their use and understanding of IT based systems.
• Previous experience of collection and collation of data, performing calculations and the ability to analyse and interpret data/information and present it effectively.
• Experience of working to strict timescales and meeting deadlines, with the ability to deal calmly and effectively with competing pressures.
• Organised approach to work, with the ability to address and solve problems.
• The ability to perform effectively as part of a team and to engage, motivate and direct the efforts of others towards agreed departmental objectives.
• The ability to communicate confidently and effectively, both written and verbally appropriate to the subject matter and audience.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer .

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For More Information Or An Informal Discussion, Please Contact

Yvonne Smith - Business Development Support Officer - Quality and Practice Lead

Email: [e-mail]

or

Kelly Bennion - Quality Assurance, Improvement and Practice Lead

Email - [e-mail]

About Us

At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone.

Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.

Benefits

For further information on what it’s like to work for us and the benefits we offer, please refer to the following:

Our Recruitment Process

Our Organisational Values

Our Employee Benefits

Working for Us