Business Support Officer (Collections)

Delta Wellbeing Ltd; Carmarthen; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Holiday entitlement (including option)

Health and wellbeing support

Personal development and career growth

Staff discount schemes

Flexible working

Job summary

Carmarthenshire County Council is inviting applications for a role based in the care services ledger team. The successful candidate will work with residents in care homes, providing information, advice and support, and will process charges to maximise income for the authority.

A DBS check will be required, and Welsh language competence at Level 3 is needed, with support available to reach this level. The position is 37 hours per week with pro-rata adjustments if part-time, and the closing date

Qualifications

• Provide information, assistance and advice to service users and their representatives.
• Take actions to collect charges for service users to maximise income for the authority.
• Be organised and able to work accurately in a busy environment.
• Good numeracy and literacy skills with attention to detail.

Responsibilities

• Maintain a computerised Collections Ledger for residents admitted to care homes.
• Provide information and support to service users and their representatives.
• Collect charges to maximise income and finalise accounts for deceased or discharged service users.

Skills

Communication skills

Customer service

Numeracy

Literacy

Attention to detail

Investigative mind

Welsh language proficiency

Job description

If part time and/or term time, the full time salary quoted (based on 37hrs) will be pro-rata'd accordingly

Hourly Rate : £14.14 - £15.82

Contract Hours 37 hrs

Come and join our team

Applications are invited from enthusiastic individuals who want to be part of a small team who maintain a computerised Collections Ledger for residents admitted to care homes. The successful candidate will provide information, assistance and advice to service users and their representatives so will need excellent communication and customer service skills.

They will take appropriate actions to collect the charges for service users to maximise income for the authority and finalise accounts for deceased or discharged service users. Therefore, they will need to be organised, and able to work accurately and efficiently in a busy working environment, whilst being flexible and adaptable to change. They will also need good numeracy and literacy skills and will need to pay attention to detail and have an investigative mind.

If this describes you, then please contact Leeann Cooze for an informal discussion about the role on 01267 228861 or email [e-mail] .

A Basic Disclosure and Barring Service (DBS) check will be requested for this job

Level 3 - You will need a good level of conversational Welsh. Reasonable support can be provided on appointment to reach this level

Closing Date:

16/11/2026, 23:55

The Rewards

We're proud to offer a range of benefits to our staff. Please note that the examples shown are just some of what may be available, and eligibility can vary depending on your role or contract type. For instance, certain benefits may not apply to casual workers .

• Automatic enrolment into the Local Government Pension Scheme
• Generous annual leave entitlement with the option of purchasing addition annual leave
• Access to staff health and wellbeing support
• Personal development and career progression
• Staff discount schemes and other benefits e.g., cycle-to-work scheme
• Flexible working and family friendly policies

Anonymous Recruitment

We adopt an 'anonymous recruitment' approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made.

We are committed to recruiting, retaining, and developing a workforce that reflects the communities we serve. Sharing your equality monitoring data allows us to assess the impact our recruitment and employment policies and practices have and gives us the opportunity to improve them where possible. Equality monitoring information is not accessible by recruiting managers at any stage.

Additional Information

We are committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; prior consideration will be given to existing employees who meet the essential criteria and are registered on our redeployment pool.

Right to work eligibility: Every employer in the UK must carry out a Right to Work check before a new employee starts work. This is a legal requirement under the Immigration, Asylum and Nationality Act 2006 and applies to every worker, regardless of nationality.

All applicants will be asked about their nationality and whether they are legally allowed to work in the United Kingdom. This is to confirm whether you are eligible to apply for the vacancy and to work for the Council or its partner organisations.

Carmarthenshire County Council holds a valid sponsorship licence. However, applicants who require sponsorship under the Skilled Worker route must meet all eligibility criteria set out by the UK Government under the points-based immigration system. Before submitting an application, you should check whether the role meets the eligibility criteria in the UK Government guidance: Skilled Worker visa: Overview - GOV.UK . Please note: If you do not meet the eligibility criteria, your application will not progress. If it becomes clear at a later stage that you are not eligible to apply, your application may be withdrawn, or any offer of employment may be retracted.