Business Support Officer

Strava Group; Worsbrough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the franchise sector is looking for a Business Support Officer to provide essential operational, administrative, and financial support to multiple franchise locations. The role includes managing daily operational needs, ensuring compliance with standards, and streamlining processes to improve business performance. The ideal candidate should have strong organizational skills and experience in the quick service restaurant industry.

Qualifications

• Experience in the quick service restaurant industry.
• Strong organizational and administrative skills.
• Ability to present reports and documentation effectively.

Responsibilities

• Handle daily operational needs of multiple stores.
• Coordinate HR functions such as recruitment and onboarding.
• Monitor store performance metrics and prepare reports.

Skills

Organizational skills

Customer service

Communication

Analytical skills

Education

Background in Business Administration

Job description

Summary Of Job Description

You will be involved in providing administration for the programme of works to support. This will involve raising orders for works, surveys, and inspections, maintaining records for current and completed works and a variety of other administrative tasks. The Business Support Officer will provide essential operational, administrative, and financial support to a Domino’s Pizza franchise group. Working closely with store managers and franchise leadership, the role involves streamlining daily operations, ensuring compliance with corporate standards, managing records and financial documentation, and assisting in projects aimed at improving business performance. The ideal candidate will have strong organizational skills, a background in business administration, and experience in the quick service restaurant industry. This position is vital for optimizing efficiency across multiple franchise locations and delivering excellent customer service.

• Assist with the daily operational needs of multiple stores, ensuring compliance with Domino’s operational standards.
• Coordinate with store managers to address operational challenges and streamline processes.
• Monitor and report on store performance metrics (e.g., sales, labor costs, inventory management).
• Assist in handling HR functions such as recruitment, staff onboarding, and training coordination.
• Prepare and present regular reports to franchise leadership on business performance, KPIs, and operational updates.
• Partner with the Business Support Manager to shape and execute their company's marketing strategy.
• Take the lead on sales and promotional activities, driving business growth.
• Liaise with employers to manage commercial and apprenticeship programs.
• Oversee the completion of apprenticeship sign-up processes.
• Coordinate their outreach programs and ensure active learner engagement.
• Manage and enhance all learner feedback activities.
• Engage in a variety of general business tasks to support their company's goals.
• Producing high quality documents, reports, briefing papers and presentations which are fit for purpose and meet business requirements.
• Collating, analysing and presenting information in a variety of formats as required.
• Managing queries and requests for information, drafting or coordinating effective responses as appropriate.
• Providing high level business support to managers and business areas within directorates, such as assisting with the development of annual business plans, and documentation to support the quarterly review process.
• Liaising with the Administration Team to source, monitor and performance manage external subject experts and providers in order to ensure the required quality standards and timescales are met.
• Handle, organize, and store business documentation, maintaining high levels of accuracy and confidentiality.
• Coordinate and manage meetings, including scheduling, preparing agendas, and minute-taking.
• Serve as a central point of communication, relaying information between departments and ensuring clarity and consistency.
• Assist with the daily operational needs of multiple stores, ensuring compliance with Domino’s operational standards.
• Coordinate with store managers to address operational challenges and streamline processes.
• Monitor and report on store performance metrics (e.g., sales, labor costs, inventory management).
• Assist in handling HR functions such as recruitment, staff onboarding, and training coordination.
• Prepare and present regular reports to franchise leadership on business performance, KPIs, and operational updates.
• Partner with the Business Support Manager to shape and execute their company's marketing strategy.
• Take the lead on sales and promotional activities, driving business growth.
• Liaise with employers to manage commercial and apprenticeship programs.
• Oversee the completion of apprenticeship sign-up processes.
• Coordinate their outreach programs and ensure active learner engagement.
• Manage and enhance all learner feedback activities.
• Engage in a variety of general business tasks to support their company's goals.
• Producing high quality documents, reports, briefing papers and presentations which are fit for purpose and meet business requirements.
• Collating, analysing and presenting information in a variety of formats as required.
• Managing queries and requests for information, drafting or coordinating effective responses as appropriate.
• Providing high level business support to managers and business areas within directorates, such as assisting with the development of annual business plans, and documentation to support the quarterly review process.
• Liaising with the Administration Team to source, monitor and performance manage external subject experts and providers in order to ensure the required quality standards and timescales are met.
• Handle, organize, and store business documentation, maintaining high levels of accuracy and confidentiality.
• Coordinate and manage meetings, including scheduling, preparing agendas, and minute-taking.
• Serve as a central point of communication, relaying information between departments and ensuring clarity and consistency.