Administrative Officer - Provider & Carer Payments Team

Hampshire County Council; Winchester; Hybrid; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Health support & EAP (Health Assured)

LGPS pension

Generous annual leave

Sick pay

Job summary

Hampshire County Council in Winchester is seeking an Administrative Officer to join the Provider & Carer Payments Team. The role offers hybrid working, a competitive salary and the opportunity to develop administration and finance skills while serving Hampshire residents.

You will manage complex financial queries, ensure accurate care payments, handle a busy inbox, and contribute to process and policy improvements within a supportive team.

Qualifications

• Excellent attention to detail and organisational skills.
• Person-centred and resilient, with the ability to take responsibility for your work.
• Superb communication skills.
• First-class numeracy and IT skills.
• Willingness and ability to learn new skills to become an active, adaptable team member.
• Transferable skills or relevant experience in a customer-facing or numerate role.

Responsibilities

• Accurately resolve complex financial queries and ensure care payments are processed correctly and in a timely manner.
• Deal with a high volume of queries via email inbox, authorise payments, and reconcile accounts.
• Help improve our current processes and policies.
• Build supportive and collaborative internal and external working relationships with customers and colleagues.

Skills

Attention to detail

Organisational skills

Communication skills

Numeracy

IT skills

Willingness to learn

Customer-facing experience

Tools

IT systems

Job description

Administrative Officer - Provider & Carer Payments Team

Job Details:

Job Reference: HCC625188

Salary Range: £28,697 - £31,573 per annum

Work Location: Elizabeth II Court, Winchester (Hybrid Working)

Hours per week: 37 (part-time hours will be considered)

Contract Type: Permanent

Closing Date: 25 October 2026

Interview Date: 3 November 2026

The Role:

Join our diverse Provider & Carer Payments team within our Adults’ Health and Care and Children’s Services directorates, and develop a career in administration and finance, whilst making a real difference to the lives of Hampshire residents. We are committed to creating an excellent customer experience for both our care providers and our service users.

What you’ll do:

• Accurately resolve complex financial queries and ensure care payments are processed correctly and in a timely manner.

• Deal with a high volume of queries via our email inbox, authorise payments, and reconcile accounts.

• Help improve our current processes and policies.

• Build supportive and collaborative internal and external working relationships with customers and colleagues.

What we’re looking for:

• Excellent attention to detail and organisational skills.

• Person-centred and resilient, with the ability to take responsibility for your work.

• Superb communication skills.

• First-class numeracy and IT skills.

• Willingness and ability to learn new skills to become an active, adaptable, and involved member of our uniquely skilled team.

• Transferable skills or relevant experience in a customer-facing or numerate role will also be considered.

Take a look at our Candidate Pack for more information about the Administrative Officer – Provider & Carer Payments role, team and our values. The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.

Why join us?

• Be part of a professional and highly committed team dedicated to making a positive difference in our clients' lives.

• Engage in meaningful work that is both rewarding and meaningful.

• We offer supportive development opportunities to enhance your skills, knowledge and wellbeing.

• Flexible working arrangements: Hybrid working – home and office based.

• Employee support:Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.

• Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other roles you may have experience of may include: Payments Coordinator, Provider Payments Specialist, Carer Payments Administrator, Financial Services Officer, Payment Processing Associate, Carer Financial Liaison, Payment Operations Analyst, Provider Finance Coordinator, Carer Support Payments Officer

Values Based Recruitment:

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.

Additional Information:

Administrative Officer – Provider & Carer Payments Team Candidate Pack

Vetting Requirements:

This post is subject to a Criminal Records Check.

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.