Business Support Officer

Applefields School; Northallerton; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

North Yorkshire Council is seeking a Business Support Officer to assist the Discharge Hub and manage tasks across the Liquid Logic Adults (LLA) system from White Rose House, Northallerton. The role requires strong administrative skills, confidentiality, and the ability to coordinate meetings and maintain trackers.

The position offers hybrid working with travel to hub bases at Scarborough and Skipton for meetings and collaborative work, contributing to timely hospital discharges and robust

Qualifications

• Must be highly motivated, enthusiastic and adaptable to change.
• Ability to prioritise workload and meet deadlines.
• Excellent ICT skills and proficiency with Microsoft packages.
• Produce accurate meeting records and maintain confidentiality.
• Strong customer service and organisational abilities.

Responsibilities

• Provide vital administrative support to Health and Adult Services colleagues, aiding timely hospital discharges and smooth operation of the LLA system.
• Support discharge hub processes to enable timely discharges from hospital.
• Administer meetings and update trackers and databases.
• Produce accurate records and maintain defined business processes.

Skills

Communication skills

ICT skills

Microsoft Office

Minute taking

Organisational skills

Confidentiality

Customer service

Liquid Logic Adults (LLA)

Tools

Liquid Logic Adults (LLA) system

Job description

Location: Northallerton, North Yorkshire

Anexciting opportunity has arisen to join North Yorkshire Council in our BusinessSupport Service as a Business Support Officer supporting both the Discharge Huband Liquid Logic Adults (LLA) system.

Youwill be part of a team providing vital administrative support to Health andAdult Services colleagues, helping to ensure timely hospital discharges andsmooth operation of the LLA system.

Whilstthe base for this role will be White Rose House, Northallerton there will be anexpectation to travel to the other Hub bases at Scarborough and Skipton formeetings, training and collaborative working.

Whatyou will bring…

Theideal candidate must be highly motivated enthusiastic, conscientious and flexible to change. You should beable to prioritise your own workload, meetdeadlines, provide highlevel support to meetings including producing an accurate record to a highstandard. The role encompasses a wide range of functions including supporting Healthand Adult Services colleagues with queries on Liquid Logic Adults (LLA) andsupporting the discharge hub process to support timely discharges from hospitalincluding administering meetings and updating trackers and databases.

You should have excellentcommunication skills, be able to work to and develop defined business processes,be organised and prioritise your workload as well as having the ability to workon your own initiative to tight deadlines. You must have excellent ICT skillsand be able to use a wide range of Microsoft and bespoke packages. Accuracy andattention to detail is critical, together with a strong commitment toconfidentiality and excellent customer service.

What’s in it for you…

Thisis a fantastic opportunity and potential to develop a career within the Counciland you will be surrounded by a supportive, established team of professionalswho will support and develop you within this role.

Therole is Hybrid working so you will have a blend of working in offices as wellas from home and we will provide you with the equipment to do this, ensuringyou have a work life balance.

Working for us

Asa North Yorkshire Council employee, you will have access to some great benefitsvia our everybody benefit’s scheme such as shopping discounts, home technologyand green car salary sacrifice schemes, financial wellbeing and health assuredand our employee assistance programme to assist with your health and wellbeing.You will also have access to our local government pension scheme, a generousplan for your retirement with the option to increase your monthly contributionif you so wish. For more information on the benefits we offer please see ourTotal Rewards Brochure.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.