Business support officer

Confidential; Newcastle upon Tyne; On-site; GBP 32,000 - 33,000; Full time

Benefits offered by this job

Training provided

Job summary

Theo James Recruitment is recruiting a Business Process Support candidate to assist Purchasing, Programme Management and Quality teams in a busy manufacturing environment.

The role involves coordinating admin activities, maintaining records and supporting day-to-day operations with a focus on improving information flow and documentation across departments.

Qualifications

• Experience in purchasing or supply-chain administration within manufacturing or engineering.
• Ability to chase suppliers and drive actions to completion.
• Strong attention to detail and accuracy of records.
• Ability to multitask across several departments.
• Proactive approach and willingness to learn on the job.

Responsibilities

• Raising sales orders, processing enquiries and issuing order acknowledgements.
• Supporting contract reviews by arranging discussions and maintaining checklists.
• Processing purchase orders and requisitions.
• Chasing suppliers and deliveries, escalating risks to schedules.
• Coordinating transport and maintaining shipment documentation.
• Updating ERP records and forecast information.
• Maintaining supplier certificates, approvals and quality documentation.
• Keeping QMS records and departmental folders organised.
• Liaising with accounts to resolve purchasing queries.
• Suggesting practical improvements to administrative processes.

Skills

Purchasing / supply-chain admin

Supplier follow-up

Attention to detail

Multitasking

Proactive approach

Tools

Epicor ERP

Job description

Job Title: Business Support Officer

Temporary assignment: Up to 4 months. (Possibility to extend or convert to permanent)

Location: Newcastle

Salary: Based on 32,000 - 33,000 pa

Benefits:

Varied responsibilities across three departments, training available and exposure to engineering projects. Initial temporary assignment of approximately three to four months, with potential for a permanent opportunity, although this is not guaranteed.

The Company:

Theo James Recruitment is supporting a manufacturing and engineering business seeking a Business Process Support colleague to help its teams manage a busy workload.

Working alongside purchasing, engineering and programme management colleagues, you will contribute to day‑to‑day operations and help improve how information and documentation are organised.

Working Hours:

Monday - Friday - Office-based position.

Job Description:

As Business Process Support, you will coordinate administrative activities across Purchasing, Programme Management and Quality, keeping information accurate and following up on outstanding actions.

Your responsibilities will include:

• Raising sales orders, processing enquiries and issuing order acknowledgements.
• Supporting contract reviews by arranging discussions and maintaining checklists.
• Processing purchase orders and requisitions.
• Chasing suppliers and deliveries, escalating risks to schedules.
• Coordinating transport and maintaining shipment documentation.
• Updating ERP records and forecast information.
• Maintaining supplier certificates, approvals and quality documentation.
• Keeping QMS records and departmental folders organised.
• Liaising with accounts to resolve purchasing queries.
• Suggesting practical improvements to administrative processes.

The Business Process Support position involves quality administration rather than inspection. Technical, commercial and quality decisions remain with the relevant managers.

Skills & Experience:

For this Business Process Support opportunity, attitude, organisation and initiative are central to success.

We are looking for:

• Purchasing or supply‑chain administration experience, ideally within manufacturing or engineering.
• Confidence chasing suppliers, influencing others and following actions through.
• Strong attention to detail and an understanding of the importance of accurate records.
• The ability to multitask and support several departments.
• A proactive approach and willingness to learn.

Epicor experience would be an advantage, although training can be provided. Experience in sales administration or document control would also be useful.

Why Should You Apply?

This Business Process Support role offers variety, involvement across multiple teams and the chance to make a visible difference to everyday operations.

You will bring organisation and initiative to a team that values a practical approach, while developing your knowledge of purchasing, programme support and quality administration.