Business Support Officer

Tetra Tech; Manchester; On-site; GBP 23,000 - 32,000; Full time

Job summary

Tetra Tech in Manchester is seeking a Business Support Officer to manage customer enquiries, quotations and day-to-day commercial administration within our laboratory team. You will be a key contact for existing and prospective customers, helping them access the right analytical services while ensuring quotations, sample media orders and follow-up activity are handled accurately and on time.

You will build relationships with clients, support quotation activity, coordinate sample media orders and

Qualifications

• Excellent time management and strong attention to detail with the ability to meet deadlines.
• Able to follow written and verbal instructions accurately.
• Strong interpersonal skills and a professional telephone manner are essential.
• A full clean driving licence is essential.

Responsibilities

• Prepare accurate quotations and follow up opportunities, building relationships with customers.
• Support customer enquiries and quotation activity.
• Coordinate sample media orders and deadlines with precise administration.
• Liaise with laboratory teams and senior managers to resolve enquiries promptly.
• Identify opportunities for repeat business and commercial growth.

Skills

Time management

Attention to detail

Deadline management

Written instructions

Interpersonal skills

Telephone manners

Driving licence

Job description

Business Support Officer - Help Drive Growth in a Technical Laboratory Environment

Tetra Tech is looking for a Business Support Officer to join our Manchester laboratory team, supporting customer enquiries, quotation activity and day-to-day commercial administration. You will be a key point of contact for existing and prospective customers, helping them access the right analytical services while ensuring quotations, sample media orders and follow-up activity are handled accurately and on time.

Working closely with laboratory colleagues, senior management and customers, you will help resolve enquiries, maintain strong relationships and identify opportunities to support repeat business and wider commercial growth. Occasional local sample collections using a company van may also be required.

Your Impact in this Position

In the short term, you will build knowledge of the laboratory's analytical capabilities and become a trusted contact for customer enquiries and quotation support. As your confidence grows, you will help improve quotation conversion, support customer retention and contribute to better insight from financial and customer spending data.

Longer term, this role offers the opportunity to develop commercial awareness within a technical environment, broaden your understanding of laboratory operations and build a strong platform for progression within business support, client service or operational coordination.

Core Capabilities

• Customer and Commercial Focus Prepare accurate quotations, follow up opportunities and build positive relationships with existing and prospective customers.
• Technical Understanding Develop a working knowledge of laboratory analytical services and testing capabilities to support clear, informed customer communication.
• Organisation and Accuracy Manage enquiries, sample media orders and deadlines with strong attention to detail and reliable administration.
• Communication and Collaboration Liaise effectively with customers, laboratory teams and senior managers to ensure enquiries are resolved promptly and professionally.
• Data Awareness and Opportunity Identification Support the review of customer spending and financial data to identify trends, repeat business potential and chargeable opportunities.

Skills, Qualifications and Experience

You will bring excellent time management, strong attention to detail and the ability to meet deadlines. You should be confident following written and verbal instructions, seeking advice when needed, and working both independently and as part of a team. Strong interpersonal skills, a professional telephone manner and a full clean driving licence are essential.

Scientific knowledge or laboratory experience would be desirable. Experience in customer service, quotation preparation, sales administration, managing a support desk, supporting a small team, project coordination or prioritising workloads would also be beneficial.

Work Patterns and Location

This role is based at Tetra Tech's Manchester laboratory and is expected to be primarily office based due to the customer, operational and laboratory-facing nature of the work.

Why join Tetra Tech?

Tetra Tech is a leading provider of consulting and engineering services working across the full project lifecycle worldwide. We have a wide range of expertise across our teams, providing a global support network with a personalised approach to client relationships to better understand where we can add value. We provide a collaborative environment that supports individual performance, innovation, and creativity.

We support public and private sector clients on local, national, and international projects to deliver sustainable and resilient solutions. Our operations in the UK, Ireland, and the Netherlands include more than 6,000 employees who are Leading with Science to solve our clients' most complex problems.

In alignment with the Equality Act 2010, we will make reasonable adjustments to support candidates and employees requiring additional arrangements. This could include adaptations to work schedules, training approaches, or the physical workspace. Please inform us if you need any accommodations during the recruitment process or in your day-to-day role.