Business Support Officer

London Borough of Hounslow; Hounslow; On-site; GBP 26,000 - 32,000; Full time

Job summary

The London Borough of Hounslow is seeking a Business Support Officer dedicated to supporting Housing services. This role requires strong administration and IT skills, effective communication, and the capacity to work collaboratively in a changing environment. You will contribute by providing efficient administrative support, managing various applications, and ensuring integration of services to best support tenants.

Qualifications

• Experience in administration required.
• Excellent knowledge of Microsoft Applications.
• Ability to communicate effectively with a range of stakeholders.

Responsibilities

• Provide administrative support to the Housing Management team.
• Prepare reports for meetings as required.
• Manage the Garden Maintenance Scheme applications.

Skills

Administration skills

Customer service skills

IT literacy

Organizational skills

Education

Background in administration

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

About Us At Hounslow

We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.

We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.

About Our Commitment To Diversity And Inclusion

We live by five core values: Lead with Heart, Do New, pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community; we have a diverse workforce, and we are committed to being an inclusive employer.

We work hard to create representation across our workforce and leadership community, we have thriven employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.

As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.

Our Benefits

If you join us, you’ll have access to a range of employee benefits. Read more about these here.

About The Role

• We are looking for a professional Business Support Officer an enthusiastic and flexible individual who is ready for the challenge of supporting the delivery of Housing services.
• Provide proactive administrative support to ensure records are accurate and kept up to date, arrange multi-agency events and meetings, and co-ordinate work with others across the service to ensure actions are joined up and duplication of effort is avoided.
• Work collaboratively with your colleagues and partner agencies to help to ensure that tenants get the very best service and opportunities to live independently and safely in their homes.
• Work effectively in a changeable environment to achieve targets and service objectives with competing priorities, while assisting to continuously improving our service offer to tenants to meet changing needs and integrate digital solutions.
• To work with other officers in the Regeneration, Housing and Environmental Services and where appropriate other Departments to ensure services are integrated at the point of delivery and to identify new opportunities for business efficiencies.
• Support organisational change and adhere to the Council’s Staff and Customer Charters.
• Undertake other duties commensurate with the purpose of the post.
• You are supported by your manager but are proactive in reviewing and evaluating your own performance and acting on your own initiative to improve and develop.
• The key to your success will be strong administration and IT skills, excellent communication, interpersonal and organisation skills and the ability to deal with confidential and sensitive information.
• You are motivational and work well with a wide range of professionals to ensure the best possible outcomes can be achieved.
  
  

About The Team You’ll Be Working In

• You will support the Housing Management team through providing a high level of efficient and effective business administration and financial support.
• The team aims to be preventative in approach, solutions focused and able to transcend organisational structures and traditional models of providing services to deliver the best possible outcomes for tenants.
• We provide a proactive service to residents. We look to solve most issues before they escalate, we opt to take a preventative approach.
  
  

About You

Key Responsibilities

• Providing an effective and efficient administrative support service to a Housing Management team.
• To prepare and collate reports for meetings / senior managers as required.
• Preparing mail merge documents and liaising with the print and post service to complete mailings to residents.
• To use Agresso to set up purchase orders and process invoices accurately and efficiently in accordance with council procedures.
• To ensure that financial standing orders are followed when obtaining quotes or purchasing items.
• Manage The Garden Maintenance Scheme applications, Housing moves / Seaside and country homes applications and Orbis requisitions and invoices.
• Responsible to distribute the incoming post across the teams.
• Manage the utility bills and distribute accordingly across the team’s ensuring payments are made on time.
• Manage the online request for fobs and distribution
• Any other broadly analogous duties, which may be allocated from time to time.
• To attend training as required.
  
  

Your Skills

• Demonstrable administration skills.
• Good customer service skills. Need to be able to communicate effectively orally and in writing with a range of stakeholders.
• IT literate.
• Highly organised.
  
  

Read more about the work you’ll be doing in the Role Profile.

Qualifications:

• You must have a background in administration.
• Excellent working on all Microsoft Applications such as Excel, Word, PowerPoint.
  
  

Essential For The Role:

Basic DBS

When Interviews Will Be Held And Who To Contact

The key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact:

Email:

Telephone: [phone]

Interviews for this job will be held during week commencing 7th July 2025.

Email:

Telephone: [phone]

Interviews for this job will be held during week commencing 7th July 2025.