Business Support Officer

Maritime and Coastguard Agency; Aberdeen City; On-site; GBP 23,000 - 31,000; Part time

Benefits offered by this job

Pension contribution

Annual leave 25–30 days

Bank holidays + Privilege Day

Staff discount portal

Career development support

EAP

Flexible working

Job summary

Maritime and Coastguard Agency is seeking a Business Support Officer to provide national administrative support across MCA and HQ HMCG. You will work with colleagues to ensure consistency and best practice in admin processes.

Key duties include managing volunteers' data and remuneration claims, handling procurement and payroll-related tasks, and supporting staff development through flexible working and pension benefits. A varied role with opportunities for professional qualifications.

Qualifications

• Experience with IT including Microsoft Word and Excel.
• Ability to meet deadlines and manage multiple tasks.
• Strong written and verbal communication across levels.
• Basic understanding of invoice processing and finance.
• Team player who can work in a team.

Responsibilities

• Engage with Business Support Managers to deliver seamless admin support.
• Process Coastguard Volunteers data and remuneration claims on time.
• Help volunteers with claims and promote best practice across divisions.
• Provide procurement services and ensure invoices are recorded timely.
• Support pension contributions and staff welfare initiatives.

Skills

Word & Excel

Deadline-driven

Communication skills

Invoice processing basics

Team collaboration

Tools

Microsoft Word

Microsoft Excel

Job description

Salary: £26,607 (Salary pro-rata part time hours) - A Civil Service Pension with an employer contribution of 28.97%

About the role

As Business Support Officer, you will provide dedicated administrative support nationally and across HM Coastguard, helping to ensure best practice and consistency by working closely with colleagues across MCA and HQ HMCG.

Key Responsibilities include, but are not limited to:

• Actively engage with Business Support Managers, the Business Support Lead, the Head of the Business Unit, team colleagues, HQ Estates and HMCG HQ colleagues to help deliver seamless administrative support.
• Process Coastguard Volunteers personnel data and approve Coastguard Volunteers’ remuneration claims accurately and in line with payroll deadlines.
• Support Coastguard Volunteers in the claims process, including helping to resolve rejected claims and promoting best practice and consistency across Coastguard Divisions.
• Provide a procurement service, ensuring invoices are entered into the shared services system accurately and timeously, in line with Finance and Governance guidance.
• Employer pension contribution of 28.97% of your salary.
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.

About you

To be successful in this role you will need to have the following experience:

• Experience with IT including Microsoft Word and Excel - demonstratable experience with a range of administrative software applications.
• Experience of working to deadlines - Ability to work under pressure, deliver to tight/strict deadlines whilst working flexibly on concurrent tasks.
• The ability to communicate with staff at various levels - confident ability to communicate with staff at various levels (written and verbal).
• A basic understanding of invoice processing / finance - willingness to learn if no previous experience.
• Ability to work effectively as part of a team.