Business Support Manager - Womens Services INTERNAL

Betsi Cadwaladr University Health Board; Bangor-on-Dee; On-site; GBP 26,000 - 32,000; Full time

Job summary

Betsi Cadwaladr University Health Board is seeking a Band 5 Service Manager within Women's Services on a secondment until 31 March 2027. The role focuses on supporting the planned care recovery programme and managing administrative systems to enhance elective performance.

Working with senior clinical and operational colleagues, you will deliver business support, monitor KPIs and contribute to backlog reduction while ensuring efficient running of services.

Qualifications

• Educated to degree level OR equivalent experience.
• Good knowledge of MS Office / IT systems.
• Experience of administrative processes.

Responsibilities

• Provide business and administrative support to the Women's operational team in delivering the objectives and targets for the planned care recovery programme including the reduction of backlog of 104 week waits for gynae services.
• Maintain close collaborative working relationships with other team leaders, service managers and workforce colleagues; represent the team at meetings as required.
• Produce reports in line with key performance indicators and monitor project progress.

Skills

MS Office Suite

Data entry and reporting

Project coordination

Education

Degree or equivalent experience

Tools

MS Office (Word/Excel/PowerPoint)

Job description

Job Overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD

This post is a Secondment until 31st March 2027 to support 2026/27 recovery programme.

Job Overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD

This post is a Secondment until 31st March 2027 to support 2026/27 recovery programme.

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

An exciting secondment opportunity has arisen for a Band 5 Service Managers within Women's Services to support the delivery of the Planned Care Recovery programme until the end March 2027.

The role will play a key part in supporting the delivery of planned care recovery and elective performance and the post holder will be responsible for providing business support, developing and maintaining effective systems and processes to support the efficient running of Women's Services to effectively deliver the agreed targets for the recovery of planned care including elimination of long waits.

This is an excellent opportunity to contribute to one of the Health Board's key strategic programmes, supporting elective recovery and improving access to care for patients. The role offers the chance to develop leadership skills, work alongside senior clinical and operational colleagues, and make a tangible impact on service delivery.

Main duties of the job

The postholder will effectively demonstrate high level skills in using a range of office systems and processes including proficient experience in the use of advanced MS Office suite, including Word, PowerPoint, Excel, Access, Publisher. The role will require experience of working autonomously, using own initiative and seeking advice when necessary.

The postholder will undertake data collection, collation and inputting into complex spreadsheets and documents and have experience and understanding of project methodology and monitoring.

The role will also require someone with experience of producing reports in line with key performance indicators.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

High level administration skills in using a range of office systems and processes with detailed experience in the use of MS Office, including Word, PowerPoint, Excel, Access and Publisher. The ability to collect, interpret and input data into spreadsheets and other documents. Have experience and understanding of project methodology and monitoring.

Provide business and administrative support to the Women's operational team in delivering the objectives and targets for the planned care recovery programme including the reduction of backlog of 104 week waits for gynae services. Provide and receive complex and sometimes sensitive information to inform the work of the team.

Maintain close collaborative working relationships with other team leaders, service managers and workforce colleagues. Represent the team at meetings when required and demonstrate the ability to motivate and persuade other staff members and key stakeholders where agreement and co-operation is required.

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Qualifications

Essential criteria

• Educated to degree level OR equivalent experience

Desirable criteria

• Experience of administrative processes

Experience

Essential criteria

• Good knowledge of MS Office / IT systems

Desirable criteria

• Experience of project work