Business Support Manager (Private Sector)

Equans UK & Ireland; Wath upon Dearne; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Car or car allowance

25 days annual leave

Life Cover

Employee discounts

Gym membership discounts

Cycle to work scheme

Learning opportunities

Employee networks

Employee Assistance Program

Job summary

Equans is seeking a Business Support Manager (Private Sector) to lead project coordination and office teams across Wath upon Dearne or Leeds. The role focuses on efficient processes, CRM management, and KPI reporting to support surveys, installation and aftercare.

You will manage Project Coordinators, Customer Liaison Officers and Business Administrators, driving continuous improvement in systems and delivery across multiple projects.

Qualifications

• The candidate has proven experience managing teams in the Private Sector Domestic Energy Efficiency Market.
• Experience in Business Support or Office Manager roles with leadership responsibility.
• Familiarity with statutory energy schemes and reporting requirements (PAS 2035, PAS 2030:2023, MCS).

Responsibilities

• Lead Project Coordination and Business Support Teams.
• Ensure processes are embedded and followed across surveys, installation and aftercare.
• Provide resource planning and cross-project leadership.
• Manage CRM and reporting on KPI performance; drive improvements.
• Collaborate with senior leads to shape delivery models for private sector housing.
• Support tender and bid opportunities.

Skills

People management

KPI reporting

Team leadership

Process improvement

Stakeholder coordination

Job description

Equans is looking for a Business Support Manager (Private Sector) to join our team in Wath upon Dearne or Leeds on a permanent basis.

This is a full time role. On offer is a competitive salary, company vehicle and benefits package.

General Overview:

The Business Support Manager is responsible for leading and overseeing the project coordination function, ensuring an effective and efficient process and customer journey covering initial customer contract through to surveys, installation and aftercare are fully supported by the office team. They are responsible for leading a team of Project Coordinators, Customer Liaison Officers and Business Administrators ensuring smooth day to day operations, and monitoring performance against key KPI’s and driving continuous improvement in systems.

What will you deliver?

• Lead and manage the Project Coordination and Business Support Teams
• Ensure processes are maintained and embedded within the Project Coordination Delivery Teams and that all process are adhered and delivered against, covering scheduling, project coordination and communication for surveys, installation and aftercare
• Provide resource planning and team leadership across multiple projects
• Manage the CRM system and provide accurately and timely reporting on KPI’s relating to project coordination, identify and implementing improvements
• Work closely with the Director of Sustainability and the Private Sector Decarbonisation Director to develop and build the Equans deliver model within the Private Sector Domestic Housing market
• Assist in developing and implementing the delivery of the Equans Private Sector Decarbonisation Business Plan, embedding the business at the forefront of domestic energy efficiency works
• Attend, prepare and report at relevant project meetings, both internally and externally
• Supports tender and work winning negotiation opportunities

What can we offer you?

On offer is a competitive salary, car or car allowance and benefits package, which includes:

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Proven experience operating in a management position within the Private Sector Domestic Energy Efficiency Market
• Previous experience in a Business Support, Office Manager or similar leadership role
• Experience of operating, working and reporting on Government funded energy efficiency schemes
• Excellent people management skills and previous experience of overseeing and managing a team
• Familiar with PAS 2035, PAS 2030:2023 and MCS standards, along with experience of leading teams operating under these regulations

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

Company Culture

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.