Business Support Manager

NHS; Swansea; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading healthcare organization is seeking a qualified individual for a management role in administration. The successful candidate will oversee the administration team, coordinate meetings, and ensure compliance with data protection regulations. This position offers a dynamic work environment with opportunities for professional development.

Qualifications

• Degree-level qualification or equivalent experience in a related area.
• Proficient in IT software including Word, Excel, PowerPoint.
• Experience in Business Support Management and managing staff.

Responsibilities

• Manage day-to-day delivery of the administration service.
• Coordinate service and management meetings.
• Act as the key point of contact for business-related issues.

Skills

Interpersonal skills

Organizational skills

Data analysis

Education

Degree-level qualification or equivalent experience

Tools

IT software (Word, Excel, PowerPoint)

Welsh Clinical Portal (WCP)

Welsh Patient Administration Services (WPAS)

Job description

The post holder will be expected to work autonomously in managing the day-to-day delivery of the administration service and Dental Nurses. This will include:

• Using initiative and managing queries autonomously, escalating concerns as appropriate.
• Staying up to date with national government guidance and guidelines, offering this guidance as advice when appropriate.
• Handling significant quantities of confidential and business-sensitive information on behalf of the Service.
• Responsibility for personal development and setting personal goals and objectives as part of the health board appraisal process.

Main duties of the job

• Work autonomously, using own initiative to resolve issues, investigate queries, and make judgements upon their resolution.
• Coordinate and arrange a variety of service and management meetings on behalf of the Manager and the Service, liaising with internal/external agencies and disciplines.
• Discuss and agree with colleagues the way forward to effectively plan, implement, and manage changes within the administration service, following guidance and procedures and escalating concerns appropriately.
• Act as the key point of contact for all business-related issues within the service, ensuring effective liaison and communication with various stakeholders, passing on information clearly and appropriately.
• Responsible for the day-to-day supervision and line management of the Administration team, ensuring processes are followed and services are accessible in a timely and effective manner.

About us

We believe staff are our best asset and want you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK, we offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

There are also apprenticeships, work placements, and volunteering roles available.

We are an inclusive employer and welcome applications from everyone regardless of sex, religion, race, age, sexual orientation, gender identity, pregnancy, maternity leave, marital status, or disability.

Our values—Caring For Each Other, Working Together, and Always Improving—highlight our commitment to equality.

If you seek excellent career and training opportunities while living near some of Europe's most spectacular scenery, with the benefits of a thriving city—look no further.

The ability to speak Welsh is desirable; Welsh and/or English speakers are equally welcome to apply.

Job responsibilities

• Respond to information requests promptly, including compliance with Freedom of Information requests, ensuring coordinated responses and appropriate approvals.
• Participate in monthly business meetings, contribute to information dissemination, and ensure effective communication within the team.
• Maintain accurate records in accordance with legislation, policies, and procedures, respecting confidentiality at all times.
• Ensure data storage and retrieval comply with GDPR and Health Board policies on Records Management.

Person Specification

Qualifications and/or Knowledge

• Degree-level qualification or equivalent experience in a related area.
• Proficient in IT software including Word, Excel, PowerPoint, Email, Electronic Diaries, and Internet.
• Ability to analyze data, draw conclusions, and present reports in various formats.
• Experience with Welsh Clinical Portal (WCP) and Welsh Patient Administration Services (WPAS).
• Knowledge of Dental Services.

Experience

• Experience in Business Support Management.
• Experience managing staff and operational activities.
• Understanding of data protection, information governance, and confidentiality legislation.
• Strong organizational skills and managing conflicting demands.
• Experience with E-Rosters and working within the NHS.
• Experience in logistics and report writing, with strong IT skills.

Aptitude and Abilities

• Interpersonal skills to manage multiple stakeholders professionally.
• Ability to prioritize and work reactively.
• Ability to build relationships across all staff levels.
• Adherence to SBU Values & Behaviours.
• Welsh speaker.

Other Essential Criteria

• Weekend working on a rotational basis, as frequently as fortnightly.
• Flexibility to work according to service needs.
• Attention to detail and accuracy.
• Ability to travel between sites promptly.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required to assess any previous criminal convictions.