Business Support Manager

Transformation Unit; Ellesmere Port; Hybrid; GBP 49,000 - 57,000; Full time

Job summary

Cheshire and Wirral Partnership NHS Foundation Trust is seeking a Business Support Manager to lead the Education Academy’s Education Administration and Mandatory Training Team. You will manage the operational, financial and administrative delivery, aligning with Trust priorities and education programmes.

You will work closely with Education leadership to ensure delivery against KPIs, support stakeholders, and drive continuous improvement in a complex environment.

Qualifications

• Degree level qualification or working towards this standard/equivalent experience.
• Registration with management and leadership institute (e.g. CMI or ILM).
• Masters qualification or evidence of continuing professional development at post graduate level.

Responsibilities

• Lead Education Administration and Mandatory Training Team.
• Oversee operational, financial and administrative delivery for Education Academy.
• Collaborate with senior Trust leaders, clinical and operational teams.
• Support data presentation and KPI reporting.

Skills

Staff management

Data reporting

Budgeting

ESR system

Project management

Recruitment

Stakeholder engagement

Education

Degree level

CMI/ILM registration

Masters degree

Job description

Employer Cheshire and Wirral Partnership NHS FoundationTrust Employer type NHS Site Sycamore House Town Ellesmere Port Salary £49,387 - £56,515 per annum Salary period Yearly Closing 24/11/2026 23:59

Business Support Manager

Band 7

Job overview

An exciting opportunity has arisen for a Business Support Manager to join the Education Academy team. We are looking for a team-player who embraces change and is enthusiastic about working within a diverse team to strive for excellence in supporting patient care.

The post holder will w ork closely and proactively with the Education leadership team to ensure delivery and compliance with key performance indicators and projects, so knowledge of and experience in the provision of support for stakeholders, finance, resource management and the ability to p resent and evaluate data to support the delivery of required education programmes is essential. In addition, implementing programmes of improvement, fostering excellent working relationships with internal and external stakeholders is an integral aspect of this role

We are seeking an experienced individual to manage a team of highly skilled education administration staff, develop positive working relationships within teams, influence and work with local partners and make decisions about the best possible way forward through collaborative and innovation approaches in a complex work environment.

This role will involve occasional remote working as the majority of this role will be based at our Education centre.

Main duties of the job

TheBusiness Support Manager leads the operational, financial and administrative delivery of the Education Academy, alongside major workforce-development projects and education programmes.

Role overview

Reporting to theHead of Education, the post manages theEducation Administration andMandatory Training Team.It combines strategic project leadership with day‑to‑day service management, ensuring education activity is effective, compliant, well‑resourced and aligned with Trust priorities.

The role works with senior Trust leaders, clinical and operational teams, Finance, People Services, NHS England, higher education institutions and external agencies.

Working for our organisation

Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all‑age disability care, as well as the provision of three GP surgeries in Cheshire.

We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton, Liverpool and Stockport.

Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person‑centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.

As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.

All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role.

Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you’ll find something to suit you at CWP.

Detailed job description and main responsibilities

Please download a copy of the job description (see ‘documents to download’ section below) for full details of the main responsibilities for this role.

At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.

CWP recruits people that can demonstrate the Trust’s Values in their everyday life and we use a values‑based approach in our interviews, which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trust’s Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trust’s Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.

An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: [e-mail] or by calling 01244 393100.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £15 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

Person specification

Qualifications

• Degree level qualification or working towards this standard/equivalent experience
• Registration with management and leadership institute (e.g. CMI or ILM)
• Masters qualification or evidence of continuing professional development at post graduate level

Knowledge and Expertise

• Specialist knowledge relevant to the service
• Understanding of importance of performance.
• Knowledge of budget setting
• Familiarity of ESR system and its capabilities for management information purposes
• Specialist knowledge of Online Learning Management (OLM) aspects of ESR

Experience

• Experience of managing staff
• Experience of staff performance management
• Experience of implementing significant changes in working practices
• Experience of project management
• Experience of providing supervision
• Experience of developing a team
• Experience of recruitment and selection of staff
• Monitoring performance standards
• High level of IT literacy, including familiarity with and experience of having used ESR
• Extensive knowledge of clinical and operational services
• Experience of leading / coordinating large recruitment drives

Trust Values

• Demonstrate alignment with Trust Values (6 C’s: Commitment, Communication, Care, Courage, Compassion, Competency)

Employer certification / accreditation badges

Name Louise Kitchener Job title Head of Education Email address [e-mail] Telephone number 01244 397656 Additional information

If you consider yourself Neurodivergent and need help to complete your application form, please contact [e-mail] or telephone [phone]