Business Support Lead

Project People; Reading; On-site; GBP 55,000 - 70,000; Full time

Job summary

MBNL is seeking a Business Support Lead to manage and develop a team of Business Support Coordinators while driving operational excellence across the organisation. Working closely with senior leaders, you'll ensure effective business support services and enhance the colleague experience.

This is an excellent opportunity to lead a highly visible function, improve processes, strengthen stakeholder relations and deliver reliable, high-quality service across the business.

Qualifications

• Experience leading business support, operations or coordination teams.
• Strong stakeholder management and communication skills.
• Proven ability to improve processes and ways of working.
• Highly organised, proactive and solutions-focused.
• Passionate about delivering excellent service and developing people.

Responsibilities

• Lead and develop the Business Support team.
• Drive operational effectiveness and continuous improvement.
• Coordinate governance, actions, risks and key deliverables.
• Build strong relationships with stakeholders, suppliers and partners.
• Improve communication, collaboration and information flow across the business.
• Manage budgets, purchase orders, contracts and support services.
• Oversee workplace, facilities and office operations.
• Support employee engagement initiatives and company events.

Skills

Leadership

Stakeholder management

Process improvement

Organisational skills

Communication

People development

Job description

Lead Operations. Drive Improvement. Support Business Success.

MBNL is looking for a Business Support Lead to manage and develop a team of Business Support Coordinators while driving operational excellence across the organisation.

Working closely with senior leaders, shareholders, suppliers and external partners, you'll ensure effective business support services, improve ways of working and enhance the overall colleague experience.

Key Responsibilities

• Lead and develop the Business Support team.
• Drive operational effectiveness and continuous improvement.
• Coordinate governance, actions, risks and key deliverables.
• Build strong relationships with stakeholders, suppliers and partners.
• Improve communication, collaboration and information flow across the business.
• Manage budgets, purchase orders, contracts and support services.
• Oversee workplace, facilities and office operations.
• Support employee engagement initiatives and company events.

About You

• Experience leading business support, operations or coordination teams.
• Strong stakeholder management and communication skills.
• Proven ability to improve processes and ways of working.
• Highly organised, proactive and solutions-focused.
• Passionate about delivering excellent service and developing people.

This is an excellent opportunity to lead a highly visible function and make a real impact on business performance, employee experience and operational success.