Business Operations Lead

Project People; Slough; On-site; GBP 60,000 - 90,000; Full time

Job summary

Project People is seeking a Business Enablement Lead / Office Operations Lead on a permanent basis, on-site in Reading. This role leads a team of Business Enablement Coordinators, delivering proactive support to leaders and teams, enhancing service quality and streamlining day‑to‑day operations.

You will drive governance, information flow and problem‑solving across directorates, while building strong internal and external partnerships to enable collaboration and a positive employee experience.

Qualifications

• Experience establishing and improving processes, controls and ways of working.
• Proven ability to build relationships across the organisation and with external stakeholders.
• Strong organisational skills and ability to balance priorities while delivering results.
• Proactive, solutions‑focused mindset with sound problem‑solving capability.
• High levels of discretion, integrity and professional judgement.

Responsibilities

• Define and deliver the Business Enablement roadmap aligned to business priorities.
• Oversee governance and coordination activities, ensuring actions, decisions, risks and deliverables are tracked and progressed.
• Develop a high‑performing team of Business Enablement Coordinators and foster a service‑excellence culture.
• Provide responsive, professional and customer‑focused support to leaders and teams.
• Act as a strategic liaison between Company, shareholders, suppliers and external stakeholders.
• Lead diary management, meeting preparation, and leadership support.
• Improve communication channels and information flow across directorates.
• Oversee supplier performance, budgets and administrative services.
• Lead workplace operations and facilities management to create a productive working environment.
• Support company events, volunteering programmes and employee engagement initiatives.
• Drive continuous improvement and standardisation across business support services.

Skills

Relationship building

Stakeholder management

Organisational skills

Problem solving

Discretion and integrity

Communication

Job description

Business Enablement Lead/ Office Operations Lead - Permanent

Reading. On-site 4-5 days/week.

If you enjoy being in the office, building relationships face-to-face and being closely connected to the day-to-day running of the business, we’d love to hear from you.

As Business Enablement Lead, you'll lead a team of Business Enablement Coordinators who provide proactive, professional and value-added support to leaders and teams across the organisation. You'll be passionate about delivering excellent customer service, solving problems, improving processes and making life easier for colleagues.

Acting as a central point of coordination and connection between leaders, departments, shareholders and external stakeholders

This role helps keep the business running smoothly by driving effective information flow, project coordination and problem-solving, identifying and implementing practical solutions as business needs evolve.

With a strong focus on building connections, enabling collaboration and supporting a positive employee experience, the Business Enablement Lead helps keep the heartbeat of the business going, ensuring leaders and teams are well supported and able to focus on their priorities.

Why this role matters;

Strong operational support, effective governance and responsive business coordination are critical to organisational effectiveness. This role helps ensure services are delivered consistently and efficiently across the Company, supporting the smooth running of the business and responding to evolving organisational needs through proactive coordination, problem-solving and continuous improvement.

What you’ll be here to do;

• Define and deliver the Business Enablement roadmap aligned to business priorities
• Oversee governance and coordination activities, ensuring actions, decisions, risks and deliverables are effectively tracked and progressed.
• Develop a high‑performing team of Business Enablement Coordinators, creating a culture of service excellence and continuous improvement.
• Ensure leaders and teams receive responsive, professional and customer‑focused support.
• Act as a strategic liaison between Company, shareholders, suppliers, and external stakeholders, providing practical solutions to business needs.
• Establish consistent approaches to diary management, meeting preparation, and leadership support
• Improve communication channels and information flow across directorates
• Oversee supplier performance, purchase orders, budgets, and administrative services
• Lead workplace operations and facilities management activities, helping create a positive, productive and welcoming working environment.
• Support company events, volunteering programmes, engagement activities, and cultural initiatives that enhance the employee experience.
• Drive continuous improvement and standardisation across business support services, improving efficiency and enhancing the experience of colleagues and stakeholders.

Who we’re looking for;

• Experience establishing and improving processes, controls, and ways of working
• Excellent relationship building, stakeholder management and influencing capability across all organisational levels
• Strong organisational skills and the ability to balance competing priorities
• A proactive, solutions‑focused mindset with strong problem‑solving capability
• High levels of discretion, integrity, and professional judgement
• Experience supporting departments or functions within complex business environments
• Strong communication skills and the ability to influence through collaboration and credibility.

If you also have the following, we’d especially like to hear from you;

• Event management or corporate event delivery experience
• Experience managing workplace, facilities, or office operations
• Experience within a joint venture, regulated, or multi‑stakeholder environment