Business Support Executive (6 Months FTC)

Bauer Media Outdoor; St Helens; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Car allowance

Company vehicle with fuel card

Pension scheme

Healthcare

Life Insurance

Cycle to work

Season ticket loans

Discounts with retailers

Paid holidays

Job summary

Bauer Media Outdoor is seeking a Business Support Executive to join our Portfolio Team, supporting Estate Managers and Partnership Managers. The role involves reporting on estate activity, processing quotes and invoices, and coordinating delivery with the Construction team, while ensuring strong cross-team collaboration.

Regular travel to sites is expected as you build relationships with landlords and authorities, maintaining CRM records and supporting contracts to meet delivery goals.

Qualifications

• Background in business support or administration.
• Strong written and verbal communication skills.
• Proficient with MS Word and Excel.
• Numerical skills and attention to detail.
• Customer-facing experience is desirable.

Responsibilities

• Assist Estate Manager with reporting and analysis on activity and contract performance.
• Raise quotes, orders and invoices and liaise with the Construction team on delivery.
• Coordinate delivery timetables and address related issues.
• Provide support to Delivery and Operations Administrations teams.
• Handle internal and external correspondence efficiently.
• Professionally handle complaints and escalate when needed.
• Respond to customer requests promptly.
• Maintain and update Acorn Salesforce CRM records.

Skills

Word

Excel

Communication skills

Numerical skills

Customer-facing skills

Tools

Salesforce CRM

Job description

Bauer Media Outdoor is one of the world's leading Out of Home media owners with more than 40,000 sites nationwide. Our dedicated team of more than 650 people work in 14 locations nationwide to create and post stunning advertising, as well as building, cleaning and maintaining street furniture, making the urban environment better for local communities.

St.Helens, Birmingham, Newcastle or Cumbernauld with regular travel to various sites | Up to £30,000 + benefits + Company vehicle with fuel card, or a car allowance

About The Role

Our Portfolio Team are mostly responsible for managing our advertising estate (these are billboards both static posters and digital as well as bus shelters) and our relationships with our landlords or local authorities.

As an Business Support Executive you'll be working with Estate Managers & Portfolio Partnership Managers, creating a team that are responsible for ensuring contract fulfilment & delivery of BMO’s obligations, enlisting support from the appropriate Operations & Construction Managers.

You will play a pivotal role in understanding our diverse range of products, the associated environments, and navigating any planning and highway limitations. Your responsibilities extend to fostering internal collaboration, liaising efficiently with existing contracts, and working seamlessly across various teams, including Marketing and H&S. As well as being able to maintain and build positive working relationships with all team members and ensure consistent contribution to team sessions and delivery of the Delivery and Construction business goals.

What you'll be doing

• Assist Estate Manager with reporting and analysis on Estate Management activity/contract performance
• Raise quotes, orders & invoices and liaison with the Construction team on delivery
• Liaise with the construction team on delivery timetables and address related issues
• Provide support to Delivery and Operations Administrations teams
• Dealing with internal and external correspondence for efficient administration delivery
• To deal with any complaints professionally and escalating where necessary to relevant person
• Respond to customer requests in a timely manner
• Ensure that the Acorn Salesforce CRM system is maintained, updated and accurate

What we need from you

• Background in business support or administration
• Good knowledge of word and excel
• Good written and verbal communication skills
• Numerical skills
• Customer facing skills & experiencing is desirable
• Clean driving license

What's In It For You

• £30,000 + Benefits + Car allowance (this role has potential to go permanent)
• 25 paid holidays including bank holidays
• Company Pension Scheme paid up to 8%
• Healthcare Cash Plan
• Life Insurance and group income protection scheme
• Cycle to work scheme
• Enhanced Maternity & Paternity Cover
• Season ticket loans and exclusive discounts with hundreds of retailers

At Bauer Media Outdoor, we are committed to treating everyone with fairness and respect, regardless of their race, gender, age, ethnicity, background, sexual orientation, disability, or any other differences. We work hard to foster an inclusive environment, a place you can be yourself. We support reasonable adjustment requests from candidates and employees. If you're interested in joining us to shape the future of out-of-home media, we'd love to hear from you.