Business Support Executive

British Airways; Glasgow; On-site; GBP 30,000 - 40,000; Full time

Job summary

British Airways is seeking an Executive Assistant to provide effective office management support to their Leadership Team in Glasgow. Responsibilities include managing schedules, coordinating communications, and supporting projects. The role requires strong planning and project management skills, with opportunities for career progression and staff travel benefits.

Benefits

Unlimited standby tickets

Discounted fares for friends and family

Opportunities for career progression

Qualifications

• Strong project and change management skills.
• Experience in delivering engagement-led change in operational environments.

Responsibilities

• Manage schedules of meetings and events for the Leadership Team.
• Prepare and submit reports as required.
• Organize and manage relationships with external contacts.

Skills

Project Management

Stakeholder Management

Planning

Data Analysis

Decision Making

Education

Level 4 Education (e.g., HNC, HND, FD)

Tools

Microsoft Teams

O365

Excel

PowerPoint

Job description

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways, the sky is never the limit.

The Role

Executive Assistant
To provide efficient and effective executive office management support to the Leadership Team at British Airways Maintenance Glasgow.

What You’ll Do

Deliverables

• Management of specific business issues at the direction of the Head of Operations and/or Leadership Team.
• Collaborate with Internal Communications BP to ensure a regular programme of directorate-level communications aligned with corporate messaging (e.g., results, significant changes, announcements).

Reporting

• Proactively track and manage cross-directorate compliance and milestones (e.g., mandatory learning, absence).
• Prepare and submit reports as required.
• Communicate effectively about area activities and initiatives.

Coordination

• Organize and manage schedules of meetings and events for the Leadership Team.
• Lead and support projects such as recruitment and onboarding.
• Manage relationships with external contacts, ensuring timely responses and follow-up.
• Facilitate collaboration across the directorate.
• Coordinate virtual (e.g., Microsoft Teams) and physical events.
• Take minutes and notes as needed.
• Manage key administrative and HR processes, health surveillance, sickness absence, security.
• Seek automation opportunities for processes.
• Align team activities with key business partners for coordinated outputs.

What You’ll Bring To British Airways

• Strong project and change management skills.
• Ability to build relationships and manage stakeholders effectively.
• Excellent planning skills and follow-through.
• Ability to work under pressure and handle complex situations with structure.
• Self-motivated with decision-making based on data and initiative.
• Data analysis and interpretation skills.
• Knowledge of Lean and Continuous Improvement techniques is desirable.

Your Experience

• Education to Level 4 (e.g., HNC, HND, FD) or equivalent.
• Proficiency in PC skills, including spreadsheets, Word, Notes, Excel, O365, PowerPoint, and databases.
• Experience in delivering engagement-led change in operational environments, including remote teams.
• Ability to meet deadlines and standards.
• Focus on customer and business requirements.
• Ability to follow processes and procedures.

What We Offer

We believe our employees should feel valued. Our rewards go beyond a competitive salary, including staff travel benefits such as unlimited standby tickets on British Airways and discounted fares for friends and family.

At British Airways, you’ll have opportunities for new challenges and career progression. We encourage internal mobility and development.

We are committed to inclusion and diversity, welcoming colleagues from all backgrounds to help us become a Better BA.

Find out more: Candidate must have the right to live and work in the UK. For further information, contact Mark Shaw at [e-mail].