Business Support Coordinator UK

PRG EMEA; Birmingham; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

CPD opportunities

Fire Warden training

First Aider training

Internal Forklift training

Food Hygiene Level 3

Health and Safety training

Job summary

Production Resource Group (PRG) is seeking a dedicated General Administrator for our Birmingham site. This full-time, on-site role supports the Business Support department, handles travel and hotel bookings, and assists in ISO compliance and facilities tasks.

You will contribute to marketing content, assist during trade shows, and help manage the warehouse vending facilities, ensuring smooth daily operations for staff and visitors.

Qualifications

• Diploma or NVQ-level education is essential, degree preferred.
• Proficiency in Word, Excel, Outlook and PowerPoint.

Responsibilities

• Act as a priority resource to the Business Support department.
• Assist crewing services & transport during peak periods.
• General administration and hotel/travel bookings.
• Support ISO initiatives, including Enviromental Management 14001.
• Assist marketing with content creation and trade show delivery.
• Greet visitors and respond to inquiries; manage schedules for venue spaces.
• Support estates and facilities tasks, including minor maintenance and stock organization.
• Prepare work schedules, liaise with contractors, and maintain renewal servicing calendars.
• Carry out risk assessments and ensure compliance reports are completed.

Skills

Excellent communication

Organizational skills

Prioritisation

Multitasking

Team collaboration

Education

Diploma/NVQ-level education

Degree-level preferred

Tools

Microsoft Office Suite

Job description

About PRG

Production Resource Group (PRG) unites exceptional people and deep production expertise to bring ambitious creative visions to life. As a global production partner across Music & Live TV, Corporate Events & Brand Experiences, TV & Film, Broadway and Sports, we deliver more than 5,000 events a year from 33 locations.

Our teams cover lighting, audio, video, LED, camera, rigging, scenic, automation, broadcast and crew, so wherever you start at PRG, you’ll work alongside specialists in every production discipline. Projects range from a single rental to fully integrated productions, and with a presence across five continents, there’s plenty of room to grow.

At PRG, our people make it possible. Whatever your role, your work shows up in what audiences experience on stage, on screen and beyond

Key Responsibilities

General Administration

• Act as a priority resource to the Business Support department
• Assist departments such as crewing services & transport during peak periods and pinch points.
• General administration as required.
• Hotel and Travel booking for staff, covering inbox as required (ad-hock)

ISO’s

• Provide support to the business in relation to its goals to obtain ISO standard 14001, Enviromental Management.

Marketing

• Assist the marketing department with content creation and administration.
• Be the central point of contact for trade show delivery ensuring smooth and professional delivery.
• Assist during trade shows to ensure a friendly face to welcome visitors to our stand and introduce them to PRG.

Vending Services

• Run the day to day operation and stocking of the warehouse vending facilities.
• Maintain records, stock levels and organise stock runs as required and in line with demand to ensure we always have well stocked machines for staff and visitors.

Customer and Team Support

• Greet visitors and respond professionally to client and vendor inquiries.
• Manage shift schedules for The Bridge rehearsal space and participate in Duty Supervisor shifts when the facility is hired out to clients.

Estates and Facilities

• When required, provide hands on assistance to the Estates and Facilities team with monitor manual handling tasks and building maintenance, some examples of the type of work involved;
• Assisting with a door repair or ensuring heaters are turned on and working.
• Organising stock for projects, operating battery power tools for screwing and cutting, and minor flight case repairs in support of the wider team.
• Help ensure regular inspection and testing reports are submitted.

Key Responsibilities continued

• Support in the administration of internal projects by preparing work schedules, liaising with contractors and maintaining annual renewal schedules for servicing tasks.
• Carry out risk assessments as required by the wider business in relation to the main warehouse and satellite offices.
• Ensuring compliance reports are completed.

Qualifications

• Diploma/NVQ-level education essential, Degree-level preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Excellent communication and organizational skills with strong attention to detail.
• Ability to prioritise tasks, work independently, and collaborate effectively.
• Ability to multitask and oversee several different workstreams simultaneously

Experience

• Previous experience in an office, customer facing or facilities assistant roles preferred.

Working Conditions

• Full-time, on-site role with standard office hours.
• Occasional overtime may be required during busy periods, events or Duty Supervisor shifts.
• Your activity in the support of those commercial and support service departments will be coordinated by your line manager and visible to you using an online calendar or Teams application.

Development Opportunities

• Fire Warden
• First Aider
• Internal Forklift
• Level 3 - Food Hygiene
• Health and Safety

We also welcome continued professional development (CPD) and are committed to investing in our staff. CPD will follow once 1 year of employment has elapsed with further training in H&S (IOSH), project management and administration a consideration.