Business Support Coordinator

TieTalent; Bradford; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading travel management company seeks a Business Support Coordinator in Bradford. The role involves managing customer queries and providing exceptional service. Candidates should have experience in customer support and troubleshooting, with a focus on client satisfaction. Flexible working arrangements are offered, including office and remote days.

Benefits

Learning and development package

Qualifications

• At least 12 months experience in customer or technical support.
• Strong troubleshooting skills for client system-related issues.

Responsibilities

• Manage internal and external customer queries via email and telephone.
• Work closely with Client Managers to resolve customer queries.

Skills

Customer Service

Troubleshooting

Tools

Sabre GDS

Job description

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About

SC Clearance requirement!

4 days office | 1 day WFH

Are you looking for a new opportunity in business support?

An exciting opportunity to work for one of the world’s leading travel management companies with an established UK base operating from Bradford city centre.

You will be joining a small team of business coordinators to manage both internal and external customers via email and telephone enquiries.

This is a customer facing role so good presentation and communication skills are a key requisite for this position and would potentially suit someone from a travel booking background or technical support role.

The company

My client operates across 4 continents and is a global player in travel management software with over 30 years of industry experience.

The company culture encourages collaboration and growth, including a learning and development package to support employees' personal development.

A strong customer-focused and market-leading business with continued year-on-year growth across the UK and internationally.

Key Requirements Of The Role Include

• At least 12 months experience working in a similar customer or technical support role, including delivering exceptional customer service via email and telephone.
• Responsibility for client queries such as technical and system issues, including change requests, supporting the Client Services team, and liaising with internal stakeholders.
• Work closely with Client Managers to respond to, own, and resolve customer queries within agreed timeframes.
• Strong troubleshooting skills for client system-related issues.
• Experience managing online bookings, customer invoicing, engagement, and general client account management is preferred.
• Professional and customer-focused approach, with the ability to set resolution timescales and provide regular updates.
• Flexible working hours to ensure a customer-first approach, including 4 days in Bradford office and 1 day WFH.
• Experience with Sabre GDS or similar systems is highly desirable.

Nice-to-have skills

• Customer Service
• Troubleshooting
• Location: Bradford, England

Work experience

• Business Developer / Sales Development Representative

Languages

• English

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• Technology, Information and Internet