Business Support Assistant - Practitioner Team

WMJobs; Lichfield; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading organization is seeking a Business Support Assistant for their Practitioner Team in Lichfield. This full-time role involves supporting frontline colleagues by managing inquiries and providing IT guidance. The ideal candidate will possess strong organizational and communication skills, alongside relevant qualifications. Join a dedicated team committed to making a difference in the community.

Qualifications

• Good communication skills for interacting with various stakeholders.
• Ability to work flexibly and prioritize tasks.
• Experience in Business Support or related field.

Responsibilities

• Act as first point of contact for practitioners.
• Provide support and guidance on IT systems.
• Maintain data accuracy and meet deadlines.

Skills

Organisational Skills

Communication Skills

IT Competency

Education

Level II in Business Administration

IT Qualification equivalent to ECDL

Tools

Microsoft Office 365

Job description

Business Support Assistant - Practitioner Team

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Business Support Assistant - Practitioner Team

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Staffordshire County Council, Business Support is key to the success of our Children's Services because our Business Support teams are there, making sure things run smoothly, so that our frontline colleagues can deliver for children and their families in the community. All that work in the background just doesn't happen, it takes dedicated colleagues, taking pride in their work and seeing a purpose in the work they are doing.

This is a full-time permanent post based at the Old House, Eastern Avenue, Lichfield. We are an administration team of 18 who are predominantly office based, although home working is arranged on a rota basis dependent on the demands of the service.

Main Responsibilities

Being a first point of contact for practitioners so that children, families and partners and stakeholders are provided with a professional/knowledgeable response to enquiries in a timely manner.

Providing support advice and guidance to practitioners in the use of IT and related software including basic induction into systems and processes.

You will provide core business functions in addition to working closely with a range of Practitioner Leads, Team Managers, Family Practitioners, Processionals and Partners.

You will need full knowledge of Microsoft Office 365 and the ability to utilise the main applications.

Flexibility and team work is required as this role with be a generic one so will require you to transfer between teams as and when required, full training will be provided.

The Ideal Candidate

Working in Business Support requires teamwork, good organisational skills and a good level of competency using IT systems. You’ll also need:

Level II in Business Administration or equivalent qualification

An IT qualification equivalent to the competency level of ECDL or equivalent

Good communication skills because you’ll interact with lots of people across the organisation and externally through phone, in person and email

Good organisation skills and attention to detail, as you’ll be keeping data updated and you’ll be working to deadlines

A flexible approach to work as sometimes things can change and so you’ll need to be able to prioritise work and sometimes change tasks quickly

A passion to always give the best serviceWe are proposing to shortlist applications on Tuesday 20th May 2025, with an interview date of Friday 30th May 2025.

Don’t feel you meet all the requirements? We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the role please contact Lara Hollier, Assistant Team Leader at [e-mail] or Jo Orme, Team Leader at [e-mail]

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Human Resources Services

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