Business Support Assistant - Commercial & Schemes

2136GB00 Howden UK Brokers Limited; Cheltenham; Hybrid; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Hybrid working

Full training

Flexible hours

Job summary

Howden UK Brokers Limited in Cheltenham is hiring a Business Support Assistant on a full-time basis. No insurance experience is required as full training will be provided.

The role involves administrative tasks, supporting the team, and maintaining records, with a mix of in-office and remote work. You will work closely with colleagues and external partners, develop strong Excel and Office skills, and have opportunities for long-term career progression within a supportive, professional

Qualifications

• Previous experience in an administration or office-based role.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Full training provided to develop knowledge and confidence in the role.

Responsibilities

• Provide day-to-day administrative support to the wider team.
• Support new business and renewal activities through accurate processing and record keeping.
• Prepare and maintain business documentation and reports.
• Maintain spreadsheets, databases and internal systems.
• Assist with invoicing and monthly administration tasks.
• Manage team mailboxes and respond to inquiries.

Skills

Organisational skills

Attention to detail

Proactive attitude

Written communication

Verbal communication

Relationship building

Willingness to learn

Teamwork

Education

GCSE English & Maths

Tools

Microsoft Office

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like‑minded people driving change at Howden. At Howden, Commercial & Schemes, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

We’re looking for a Business Support Assistant to join our Cheltenham team. This is an excellent opportunity for someone at the early stages of their career who has gained some administration, customer service or office-based experience and is looking for their next step. No insurance experience is required. We’ll provide training and support to help you build your knowledge and confidence within the role. Please note this is a full-time, permanent opportunity. You will be based in our Cheltenham office, with an average of two days per week in the office.

Overview

• Providing day-to-day administrative support to the wider team.
• Supporting new business and renewal activities through accurate processing and record keeping.
• Preparing and maintaining business documentation and reports.
• Keeping spreadsheets, databases and internal systems up to date.
• Assisting with invoicing and monthly administration tasks.
• Managing team mailboxes and responding to enquiries where appropriate.
• Acting as a central point of contact for internal colleagues and external partners.
• Supporting the creation and maintenance of process guides and training materials.
• Helping ensure documentation is accurate, compliant and up to date.
• Working closely with colleagues to identify opportunities to improve processes and ways of working.

Knowledge

Previous experience in an administration, customer service, retail, hospitality or office support role. Good working knowledge of Microsoft Office, including Outlook, Word and Excel.

Skills

• Strong organisational skills and the ability to manage multiple tasks.
• Excellent attention to detail and accuracy.
• A positive, proactive approach to work.
• Strong written and verbal communication skills.
• Confidence building relationships with colleagues and customers.
• A willingness to learn and develop new skills.
• The ability to work both independently and as part of a team.

Qualifications

GCSE English and Maths (or equivalent).

What Makes This Opportunity Different?

This role would suit someone looking to build a long‑term career within a professional business environment. You'll be given full training, exposure to different areas of the business, and the opportunity to develop your skills while working alongside a supportive and experienced team.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond. Reasonable adjustments: We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent

Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we’re a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long‑term, minority growth‑equity partners who share our vision to build a business to last, one that will never be sold. The owner’s mindset is something that’s embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.