Business Support Assistant - CAMHS

NHS National Services Scotland; Glasgow; On-site; GBP 11,000 - 14,000; Part time

Benefits offered by this job

NHS Pension Scheme

27 days annual leave

Development opportunities

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) is seeking a part-time administrative professional to provide comprehensive secretarial and administrative support to In-Reach, Specialist Children's Services. The role requires independent work, strong organisational skills, and effective use of electronic systems.

The post is part of the SCS Business Support Team with on-site duties at Queen Elizabeth University Hospital, offering flexible working patterns where service needs allow and a supportive

Qualifications

• Competency in computer packages evidenced through experience or a formal qualification (e.g. ECDL).
• Good knowledge of office procedures and administrative systems.
• Previous experience working in a secretarial or administrative role.
• On-site training and full induction will be provided.

Responsibilities

• Provide comprehensive secretarial and administrative support to the service.
• Process referrals using electronic patient management systems.
• Manage telephone calls, enquiries and emails.
• Undertake audio typing and minute taking.
• Collate and update micro-strategy data on electronic systems.
• Carry out ad hoc administrative duties to support the service.
• Work closely with Senior Business Support Assistants, providing updates and progressing operational tasks.
• Continually prioritise workload to meet service demands.

Skills

Computer literacy

Secretarial experience

Administrative procedures

Audio typing

Education

HNC in Secretarial Studies or Business Administration

SVQ Level 3 in Administration

Equivalent practical experience

Tools

MS Office

Electronic patient management systems

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

The post forms part of the SCS Business Support Team, providing comprehensive secretarial and administrative support to In-Reach, Specialist Children's Services. The post-holder will undertake a variety of administrative duties, working independently for much of the time and demonstrating a clear understanding of the service.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern:

Permanent, part-time - 21.41 hours per week

Shift Pattern - 9 am- 5 pm Wednesday to Friday OR 8 am - 4 pm Wednesday to Friday

Base location - Queen Elizabeth University Hospital

Key responsibilities:

• Provide comprehensive secretarial and administrative support to the service.
• Process referrals using electronic patient management systems.
• Manage telephone calls, enquiries and emails.
• Undertake audio typing and minute taking.
• Collate and update micro-strategy data on electronic systems.
• Carry out ad hoc administrative duties to support the service.
• Work closely with Senior Business Support Assistants, providing updates and progressing operational tasks.
• Continually prioritise workload to meet service demands.
• Demonstrate effective team-working skills.

Knowledge, training, qualifications and/or experience required to do the job:

• Competency in the use of a range of computer packages, evidenced through experience or a formal qualification (e.g. ECDL).
• Good knowledge of office procedures and administrative systems.
• Previous experience working in a secretarial or administrative role.
• HNC in Secretarial Studies or Business Administration, or
• SVQ Level 3 in Administration, or
• Significant relevant equivalent practical experience.
• Full induction will be provided.
• On-site training will be provided.

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

This post may close early due to the volume of response. Please submit your application form as soon as possible.

NHS Greater Glasgow and Clyde recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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