Community Administration Assistant

NHS Scotland; Renfrew; On-site; GBP 21,000 - 25,000; Full time

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) is seeking a permanent full-time Community Administration Assistant to provide vital reception, clerical and administrative support to clinical services. The role involves flexible working across various locations within NHSGGC and adherence to agreed procedures and protocols.

The post forms part of the Community Administration Team, offering duties such as data input, record management and general typing, with a focus on courteous, professional,

Qualifications

• Knowledge of reception, clerical and administrative procedures.
• Understanding of record management and data input processes.
• Ability to communicate effectively with a wide range of people, including patients and staff.
• Awareness of confidentiality, professionalism and customer service standards.
• Training in operational duties such as fire warden responsibilities and fault reporting procedures.

Responsibilities

• Provide reception services as a first point of contact for patients, visitors and staff.
• Input data, manage records and perform typing duties.
• Maintain accurate records and administrative systems.
• Communicate with patients, staff and external organisations as required.
• Support the Community Administration Service in generic duties.
• Carry out basic building and operational tasks to ensure premises run smoothly.

Skills

Reception duties

Data entry

Record management

Communication skills

Confidentiality

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

THE ROLE

The post forms part of the Community Administration Team and provides vital reception, clerical and administrative support to clinical services. The role requires flexible working across various locations, following agreed procedures and protocols to ensure the effective delivery of community healthcare services.

This role does not meet the eligibility criteria for a or a NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern

Permanent, Full-time
36 hours per week
Base location - Renfrew Health & Social Work Centre

Key Responsibilities

• Providing reception services and acting as a first point of contact for patients, visitors and staff.
• Undertaking data input, record management and general typing duties.
• Maintaining accurate records and administrative systems.
• Communicating regularly with patients, members of the public, staff, records officers across NHSGGC and other health boards, and schools where required.
• Supporting the generic functions and duties of the Community Administration Service.
• Carrying out building and operational tasks to maintain the smooth running of premises, including:
  • Fire warden duties.
  • Fault reporting.
  • Basic security responsibilities.
• Ensuring all interactions are conducted in a courteous, professional and customer-focused manner.

Knowledge, training, qualifications and/or experience required to do the job

• Knowledge of reception, clerical and administrative procedures.
• Understanding of record management and data input processes.
• Ability to communicate effectively with a wide range of people, including patients, staff, schools and external organisations.
• Awareness of confidentiality, professionalism and customer service standards.
• Training and competence in operational duties such as fire warden responsibilities, fault reporting procedures and basic security measures.
• Ability to work flexibly and follow agreed organisational procedures and protocols.

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

NHS Greater Glasgow and Clyde encourages applications from all sections of the community.

We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the "Armed Forces Covenant", NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

NHS Greater Glasgow and Clyde recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.