Business Support Assistant - Adult Services

Milton Keynes City Council; Milton Keynes; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Holiday entitlement 28 days

Local government pension

Family friendly policies

Health benefits

Bike purchase scheme

Blue Light Card

Job summary

Milton Keynes City Council is recruiting a Business Support Assistant to join our Adult Services team. You will be the first point of contact, handling enquiries, coordinating appointments and maintaining records to ensure statutory work is completed on time.

The role requires a Level 3 Business Administration qualification or equivalent, plus experience in busy environments and strong digital skills with Excel, Word and PowerPoint.

Qualifications

• A Level 3 Business Administration qualification or equivalent relevant experience is essential.
• Experience of providing business support in a busy and complex working environment.
• Clear and confident communication skills; ability to produce accurate minutes, reports and written information.
• Strong digital skills including Microsoft Excel, Word and PowerPoint; ability to learn new systems confidently.

Responsibilities

• Act as an initial point of contact, respond to enquiries and direct people to the most appropriate colleague or service.
• Organise, record and share sensitive or complex information while maintaining confidentiality and accurate records.
• Complete a range of administrative and financial tasks, including managing service contacts, arranging appointments, updating systems, preparing case files and processing enquiries.
• Arrange meetings and produce clear, accurate minutes and action points.
• Provide guidance and support to Business Support and Housing Apprentices as they develop their knowledge and skills.
• Use Microsoft Office and other digital systems to organise information, analyse data, solve problems and respond to changing service priorities.

Job description

Job Introduction

We're recruiting a Business Support Assistant to join our Adult Services team.

Adult Services supports people across Milton Keynes and works with colleagues, residents, councillors and partner organisations to help deliver effective local services.

You'll be an important first point of contact and provide reliable, efficient business support in a busy working environment.

You'll respond to enquiries, coordinate appointments, maintain accurate records and help ensure that statutory work is completed on time.

You'll handle sensitive and confidential information, so you'll need to work with care, tact and discretion.

This is a rewarding role for someone with business support experience who enjoys helping people, solving problems and keeping essential services running smoothly.

You'll work flexibly across Adult and Neighbourhood Services according to service needs.

Site-Based role

This is a Site-Based role, and you'll be expected to work from the designated workplace.

Interviews for this role will be held on 12th November 2026

Social Work Careers in Adult Services

Discover careers in Adult Social Care at Milton Keynes City Council.

Find out more about working with us here: www.mkcounciljobs.org.uk

Main Responsibility

• Act as an initial point of contact, respond to enquiries and direct people to the most appropriate colleague or service.
• Organise, record and share sensitive or complex information while maintaining confidentiality and accurate records.
• Complete a range of administrative and financial tasks, including managing service contacts, arranging appointments, updating systems, preparing case files and processing enquiries.
• Arrange meetings and produce clear, accurate minutes and action points.
• Provide guidance and support to Business Support and Housing Apprentices as they develop their knowledge and skills.
• Use Microsoft Office and other digital systems to organise information, analyse data, solve problems and respond to changing service priorities.

The Ideal Candidate

• A Level 3 Business Administration qualification or equivalent relevant experience is essential.
• You'll bring experience of providing business support in a busy and complex working environment.
• Clear and confident communication skills will help you produce accurate minutes, reports and written information.
• Strong digital skills are important, including experience of Microsoft Excel, Word and PowerPoint and the ability to learn new systems confidently.
• Sound judgement and good organisational skills will enable you to prioritise competing demands and meet deadlines.
• A dedicated, respectful and collaborative approach will help you work successfully with colleagues, residents and partner organisations.

Full UK Driving Licence and access to a vehicle

To be successful in this role, you'll need a full UK driving licence and access to a vehicle. If we offer you the role, we'll ask you to provide evidence of your driving licence and vehicle insurance, including cover for business use. We're unable to confirm an appointment until these documents are received.

Basic DBS

As part of the pre-employment checks, should you be offered the role, we'll carry out a Basic Disclosure and Barring Service (DBS) check.

Package Description

In addition to your salary, we offer a range of benefits including:

• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - eligible employees can lease an electric or low-emission vehicle at a reduced cost through salary sacrifice, subject to National Minimum Wage and other eligibility requirements.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Why join us?

Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes

Our roles are either designated 'site based' or 'home based'. 'Site based' roles can include up to two days a week working from home whilst 'home based' roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.

About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.

We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.

We welcome applications from individuals of all backgrounds and lived experiences. Milton Keynes City Council is committed to building an inclusive workforce that reflects the diversity of our community. We actively encourage applications from candidates who bring a range of perspectives, particularly those from underrepresented groups.

We are proud to have signed up to the Social Care Workforce Race Equality Standard (SC-WRES), a continuous improvement programme designed to help social care organisations achieve anti-racist workplaces. Our commitment means we are actively working to identify and address inequalities, improve representation in leadership, and ensure fair treatment and opportunity for all colleagues in Adult Services. [skillsforcare.org.uk]

We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it's time for a new role.

Please note that this role is not eligible for visa sponsorship. Applicants must already have an independent and unrestricted right to work in the UK, without the need for employer sponsorship now or in the future.