Business Support Assistant

Somerset Council; Taunton; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Local Government Pension Scheme (LGPS)

Generous annual leave & bank holidays

Flexible & hybrid working

Job summary

Somerset Council is seeking a Senior Business Support Assistant to provide high-quality administrative support across Adult Social Care. Based in the county, you will coordinate meetings, support casework processes and maintain accurate records to aid decision making.

You will interact with practitioners, managers and officers and help manage priorities in a fast-paced environment. We offer flexible and hybrid working arrangements, generous annual leave and LGPS pension benefits, with

Qualifications

• Excellent communication skills, both written and verbal.
• Strong organisational and multitasking abilities.
• Ability to prioritise conflicting requests and work to deadlines.

Responsibilities

• Take lead on organising, administering and minuting meetings, panels and reviews.
• Act as first point of contact and respond to queries, including sensitive or complex matters.
• Provide direct support to senior officers and managers by prioritising operational activities.

Skills

Communication

Organisation

Prioritisation

Education

GCSEs incl Maths & English

Tools

Microsoft Office 365

Job description

Adult Social Care Senior Business Support Assistants support services across the county. They are responsible for completing the day-to-day tasks set out by the service. Providing high-quality administrative support and working collaboratively as a team to ensure deadlines are met., We have two vacancies available for a Senior Business Support Assistant role at Somerset Council, where you will be providing a high-quality, reliable administrative and operational support service to colleagues throughout our Adults services. You will be supporting practitioners, managers and senior officers, based in our Adults Operations but working with individuals across a range of services. You will do this through the coordination of a range of important activities, including organising and minuting meetings, supporting casework processes and maintaining accurate records that may contribute to key decision making. Working as a key contact, you will be responding to enquiries, managing priorities and providing timely information to internal and external stakeholders. You will demonstrate good judgment and strong knowledge of local procedures to provide the best advice at all times. Your support will allow the team to consistently deliver high-quality services and maintain effective processes. Key responsibilities

• Take the lead responsibility for organising, administering and minuting a range of meetings, panels and reviews.
• Act as the first point of contact and use experience, knowledge and discretion to respond to queries, which may be sensitive or complex.
• Provide direct support to senior officers, managers and operational staff during the working day by arranging and prioritising operational activities.
• Use reporting to provide senior managers with management information.
• Where required, take responsibility for selected financial activities e.g. budget forecasting, providing financial administration.
• Excellent communication skills, both written and verbal.
• Ability to prioritise conflicting work demands.
• Experience of working in an office environment or in an administrative / customer service role.
• Sound working knowledge of Microsoft Office 365 applications.
• Sound organisational skills.
• Educated to GCSE level including Maths and English, or equivalent.
• At Somerset Council, we're a progressive organisation committed to improving lives and shaping better services for our communities. Based in one of England's most beautiful counties, it's a great place to build your career and enjoy an excellent quality of life.
• Generous annual leave plus bank holidays, with the option to purchase additional leave.
• Local Government Pension Scheme (LGPS), one of the UK's most generous and secure pension schemes.
• Flexible and hybrid working arrangements to support work-life balance, where service needs allow.
• Health and wellbeing support, including access to confidential employee assistance services.
• Paid volunteering opportunities, helping you make a difference both inside and outside of work.
• Find out more about working at Somerset Council on our website