Business Support Assistant

Scottish Borders Council; Galashiels; On-site; GBP 23,000 - 25,000; Full time

Job summary

An exciting opportunity at Scottish Borders Council for an administrative role in Social Work offers a chance to provide support across Children’s and Adult Services. The position encompasses various responsibilities including customer interactions, record management, financial processing, and team coordination. Candidates should possess at least 3 Standard Grades including English and demonstrate strong administrative skills.

Qualifications

• Experience handling telephone enquiries and customer queries.
• Maintaining records in Mosaic client database.
• Managing team mailboxes and supporting financial tasks.

Responsibilities

• Provide dedicated administrative assistance across Children’s and Adult Services.
• Coordinate, attend, and minute meetings for both services.
• Support colleagues through a period of transformation.

Skills

Administrative assistance

Customer service

Record keeping

Invoice processing

Education

Minimum of 3 Standard Grades (or equivalent)

Job description

Location: Galashiels Area Office Paton Street Galashiels Selkirkshire, TD1 3AS

Salary: £23,280.40 - £24,521.40 per year pro rata

Contract Type: Permanent

Position Type: Full Time

Hours: 35 hours per week

Grade: 4A

Hours: 35

Please note that the annual salary advertised is for a full-time role, based on 35.00/37.00 hours per week. If the position you are applying for is part time or you are only going to be working part of the year, i.e., a term time contract for 38 or 39 weeks per year, the annual salary will be paid on a pro-rata basis including a number of additional weeks for annual leave entitlement when the position is term time.

Role Purpose

An exciting opportunity has arisen within Business Support in Social Work, Galashiels, to provide dedicated administrative assistance across both Children’s and Adult Services. This role involves a wide range of responsibilities, including handling telephone enquiries and customer queries, maintaining accurate records within the Mosaic client database, processing Police Concern forms, managing team mailboxes, and supporting financial tasks such as invoice processing and transactions on behalf of Corporate Appointee clients. You will also be responsible for ordering goods and services and carrying out general administrative duties. In addition, you will coordinate, attend, and minute meetings for both Children’s and Adult Services. A key aspect of this role will be supporting colleagues through a period of transformation as part of the Fitfor2024 programme, ensuring continuity and quality of service delivery. You will work under the line management of the Admin Assistant/Team Leader

Job Details

Grade: 4A

Hourly Rate: £12.75 - £13.43

Salary: £23,280.40 - £24,521.40 pro rata per annum

Hours: 35

Please note that the annual salary advertised is for a full-time role, based on 35.00/37.00 hours per week. If the position you are applying for is part time or you are only going to be working part of the year, i.e., a term time contract for 38 or 39 weeks per year, the annual salary will be paid on a pro-rata basis including a number of additional weeks for annual leave entitlement when the position is term time.

Role Purpose

An exciting opportunity has arisen within Business Support in Social Work, Galashiels, to provide dedicated administrative assistance across both Children’s and Adult Services. This role involves a wide range of responsibilities, including handling telephone enquiries and customer queries, maintaining accurate records within the Mosaic client database, processing Police Concern forms, managing team mailboxes, and supporting financial tasks such as invoice processing and transactions on behalf of Corporate Appointee clients. You will also be responsible for ordering goods and services and carrying out general administrative duties. In addition, you will coordinate, attend, and minute meetings for both Children’s and Adult Services. A key aspect of this role will be supporting colleagues through a period of transformation as part of the Fitfor2024 programme, ensuring continuity and quality of service delivery. You will work under the line management of the Admin Assistant/Team Leader

Essential

Minimum of 3 Standard Grades at level 1, 2, 3 (or equivalent), including English

Informal Enquiries

Informal enquiries may be made to Debbie Nicholas at [e-mail].

Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.