Business Support Administrator

Benefact Group plc; Cheltenham; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

28 days annual leave

Birthday off

Group Personal Pension

Bonus scheme

Holiday buy scheme

Health and wellbeing benefits

Enhanced sick pay

Support for study

Volunteer time off

Job summary

Lansdown Insurance Brokers, part of Benefact Group, is seeking a Business Support Administrator to join the Cheltenham office. You will provide administrative support to maximise client satisfaction and retention, contributing to income targets and the business strategy.

The role involves processing renewals, delivering professional client service, and supporting the Business Support team in a regulated insurance environment.

Qualifications

• Experience in an administrative role.
• Experience in an insurance environment is preferred.
• Ability to work in a regulated, client-focused environment.
• Organised, resourceful and deadline-driven with strong attention to detail.

Responsibilities

• Provide proactive renewal service to retain clients at renewal.
• Ensure policy administration and client communications are accurate and timely.
• Process and invite renewals.
• Provide professional support to colleagues to maintain high service levels.
• Perform daily postal duties.
• Attend face-to-face meetings with clients.

Skills

Administration

Insurance experience

Regulated environment

Attention to detail

Deadline driven

Organised

Education

Chartered Insurance Institute Certificate in Insurance

Job description

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Cheltenham

About the role

Lansdown Insurance Brokers, who are proudly part of Benefact Group, are looking for a Business Support Administrator to join our Cheltenham office.

As a Business Support Administrator your job will be to provide exceptional administrative assistance to the Business Support team in order to maximise client satisfaction, maintain high retention levels and achieve income targets in support of the business strategy.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.

What you'll be doing

• Provide a proactive and responsive renewal service using best endeavours to retain clients at renewal.

• Ensure all policy administration and communication with clients is dealt with in an accurate, professional and timely manner.

• Process and invite renewals.

• Provide professional support to colleagues, ensuring high levels of service.

• Completion of daily postal duties.

• Face to face meetings

What you'll need to have

• Experience within an administration role

• Experience with an insurance environment preferred.

• Ability to work in a regulated, compliant and client focused environment

• Organised, resourceful, deadline driven and supportive of the wider team

• Quality orientated with great attention to detail

What makes you stand out

• Hold a Chartered Insurance Institute Certificate in Insurance.

What we offer

• 28 days annual leave plus bank holidays

• Your birthday off

• Group Personal Pension

• Bonus scheme

• A holiday buy scheme

• An array of health and wellbeing benefits, company cash plan, income protection and life assurance

• Enhanced sick pay and parental leave

• Support and funding toward study and professional qualifications

• Paid time off for volunteering

Hear from the hiring manager

"We’re seeking a Business Support Administrator to join our growing business and work with our Business Support team to continue to deliver exceptional results. If you’re looking for an opportunity to further your career in the Business insurance world, we’d love to hear from you."

About us

Lansdown Insurance Brokersis an established property insurance broker with over 60 years’ experience of offering specialist products and advice for landlord, business and personal lines insurance.In 2014 we were purchased by SEIB Insurance Brokers and are now proudly part of the Benefact Group.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26