Business Support Admin

TN United Kingdom; Leeds; On-site; GBP 24,000 - 25,000; Full time

Job summary

Join a forward-thinking company where you will play a crucial role in ensuring the smooth operation of services in the Cleaning Division. This position involves managing purchase orders and maintaining accurate customer details, providing an essential service that keeps operations efficient. With a commitment to employee development, you will receive extensive training and support, along with opportunities for progression within the company. Enjoy a friendly office environment with perks like free refreshments and onsite parking, all while contributing to a team that values your ideas and input.

Benefits

Extended training and feedback

Opportunity for progression

Friendly office environment

Free refreshments

Free onsite parking

Qualifications

• Proficient with Microsoft packages, especially Excel and Outlook.
• Ability to work independently and as part of a team.

Responsibilities

• Ensure all cleaning customers/contracts have valid purchase orders.
• Manage the Additions and Reductions mailbox daily.

Skills

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Attention to detail

Job description

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Clean, well-maintained and fully functioning buildings are vital to keeping our customers moving. Businesses need to create positive, lasting impressions and we work with their reputations in mind. That’s why we act fast, solving most problems on the first visit, and why we invest in training and support to keep our teams at the forefront of new techniques. Our mission is to grow to be able to provide meaningful employment to 1000 people.

Business Support Adminat The NSS Group

Part of Customer Service Cleaning

£24,000 to £25,000 per annum

The Division – Customer Service Cleaning

The Customer Service Cleaning Division at NSS plays a pivotal role of our operations, ensuring that our services run efficiently and exceed customer expectations. This dedicated team manages the scheduling and monitoring of jobs for our window cleaners, ensuring tasks are completed on time and to the highest standards.

Additionally, the division takes charge of maintaining the NSS operational system, keeping customer details accurate and up to date.

Job Overview:

As part of our Cleaning Division Help Desk, you will play a crucial role in ensuring the smooth operation of our services. Your primary responsibility will be to ensure all customers and contracts have valid purchase order numbers in place. You will also maintain and regularly update our NSS operational system, ensuring customer details are accurate and up to date.

In this role, you will manage the Additions & Reductions mailbox on a daily basis and administer the purchase order process by liaising with relevant departments. You’ll take full ownership of the purchase order lifecycle, including chasing expired purchase orders directly with customers and addressing any issues promptly. Regular updates will be provided to senior management to ensure transparency and resolve any discrepancies effectively.

This position is vital in maintaining the efficiency and accuracy of our operations while delivering excellent service to our customers.

Your job will include:

• Ensure all Cleaning customers/contracts have a valid Purchase order in place
• Ensure the Operational system is holding accurate customer information
• Enforce the PO process and communicate with relevant departments
• Take responsibility for managing the whole purchase order lifecycle
• Manage the Additions and Reductions mailbox
• Chase expiring purchase orders directly with customers
• Escalate purchase orders issues to senior management
• Provide stakeholders with regular update on the purchase order status

What NSS will give to you:

• Extended training and feedback in all areas of the role to ensure you are fully competent, with continued on-going support
• £24,000 to £25,000 per annum
• An opportunity to progress and develop within the company
• A platform for your ideas and voice to be heard, with help to implement changes which ensure the company is continuously improving
• A friendly, sociable office environment
• Free refreshments at offices
• Free onsite parking

Experience / Personal Attributes Required:

• Proficient with Microsoft packages specifically Excel, Outlook, Powerpoint and Word
• Able to work well both independently and as part of a team
• High attention to detail

About NSS

We’re a UK nationwide specialist services provider, offering a unique package of self-delivered services anywhere in the UK.

We deliver a one-stop solution for planned and rapid response reactive services and we’re specialists at working at height.

From building maintenance to window and technical cleaning, access equipment and electrical testing - our dependable, in-house team works around the clock and across the nation, setting new standards for safety, speed and consistency. We call it reliably consistent expertise.

Everything we do at NSS is underpinned by our vision and values. We are proud to be Platinum accredited by Investors in People.