Business Support Admin

NSS; Leeds; On-site; GBP 24,000 - 25,000; Full time

Job summary

Join a forward-thinking company as a Business Support Administrator in the Customer Service Cleaning Division. This role is essential for maintaining operational efficiency, ensuring customer contracts are managed effectively, and facilitating the purchase order process. With a focus on delivering excellent customer service, you'll thrive in a supportive environment that values your contributions. Enjoy comprehensive training, opportunities for career progression, and a friendly office atmosphere. If you are detail-oriented and passionate about customer service, this is the perfect opportunity for you.

Benefits

Comprehensive training and ongoing support

Free refreshments

Onsite parking

Work pension scheme

25 days holiday plus bank holidays

Qualifications

• Proficiency in Microsoft Office, especially Excel, Outlook, PowerPoint, and Word.
• Passion for delivering excellent customer service.

Responsibilities

• Ensure all Cleaning customers/contracts have a valid Purchase Order in place.
• Manage the entire purchase order lifecycle and handle the Additions and Reductions mailbox.

Skills

Microsoft Office

Customer Service

Communication Skills

Attention to Detail

Job description

Business Support Administrator at NSS Group

Part of Customer Service Cleaning

£24,000 to £25,000 per annum

The Division – Customer Service Cleaning

The Customer Service Cleaning Division at NSS plays a pivotal role in our operations, ensuring our services run efficiently and exceed customer expectations. This dedicated team manages the scheduling and monitoring of jobs for our window cleaners, ensuring tasks are completed on time and to the highest standards. Additionally, the division maintains the NSS operational system, ensuring customer details are accurate and up to date.

Job Overview

As part of our Cleaning Division Help Desk, you will play a crucial role in ensuring the smooth operation of our services. Your primary responsibility will be to ensure all customers and contracts have valid purchase order numbers in place. You will also maintain and update our NSS operational system, ensuring customer details are accurate.

You will manage the Additions & Reductions mailbox daily and administer the purchase order process by liaising with relevant departments. You’ll take full ownership of the purchase order lifecycle, including chasing expired purchase orders directly with customers and resolving issues promptly. Regular updates will be provided to senior management to ensure transparency and effective resolution of discrepancies.

Your responsibilities include:

1. Ensure all Cleaning customers/contracts have a valid Purchase Order in place.
2. Maintain accurate customer information in the operational system.
3. Enforce the PO process and liaise with relevant departments.
4. Manage the entire purchase order lifecycle.
5. Handle the Additions and Reductions mailbox.
6. Follow up on expiring purchase orders with customers.
7. Escalate purchase order issues to senior management.
8. Provide stakeholders with regular updates on purchase order status.

What NSS offers you:

1. Comprehensive training and ongoing support to ensure role competence.
2. Salary of £24,000 to £25,000 per annum.
3. Opportunities for career progression and development.
4. A platform to share ideas and influence continuous improvement.
5. A friendly, sociable office environment.
6. Free refreshments and onsite parking.
7. Work pension scheme.
8. 25 days holiday plus bank holidays.

Required Experience and Personal Attributes:

1. Proficiency in Microsoft Office, especially Excel, Outlook, PowerPoint, and Word.
2. Passion for delivering excellent customer service.
3. Ability to work independently and as part of a team.
4. Good communication skills.
5. High attention to detail.

About NSS

We are a UK-wide specialist services provider offering a range of self-delivered services across the country. Our expertise includes building maintenance, window and technical cleaning, access equipment, and electrical testing. We operate around the clock, setting new standards for safety, speed, and consistency. We are proud to be Platinum accredited by Investors in People.