Business Administration Apprentice - 1st Locate

1st Locate (UK) LTD; Leeds; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated individual for a full-time operational business admin role. This position focuses on providing essential support to operational teams, ensuring client requirements are met while maintaining high standards of customer service. The role involves data management, customer account queries, and effective communication to resolve issues. Join a vibrant team that values empathy and customer satisfaction, and be part of an innovative environment that prioritizes both technology and human connection. If you are passionate about making a positive impact in the customer service sector, this is the perfect opportunity for you.

Qualifications

• Experience in operational business admin support is essential.
• Strong communication skills for resolving customer queries.

Responsibilities

• Provide operational business admin support to teams.
• Input data on customer accounts and resolve discrepancies.
• Chase customers for outstanding information and send invoices.

Skills

Operational Business Administration

Data Inputting

Customer Query Resolution

Communication Skills

Education

Level 3 Business Administrator Apprenticeship

Maths and English Functional Skills

Job description

These are three words often used to describe First Locate, and it makes us immensely proud. It is very easy to get caught up in cost-saving, KPI crunching and churn rates, but we have never lost sight of the most important element in the debt resolution process: the Customer. We have developed some of the UK’s most advanced Contact Centre technology and have access to over 400 million data points for UK customers, combined with our Government compliant levels of data security and processing. First Locate is highly effective at resolving and processing debt for our clients. Alongside all this technology, we have developed a culture of empathy within our 300+ workforce so any customer contact will reflect favourably on your brand.

Job Responsibilities:

• Full-time position within the company
• Providing operational business admin support to the operational teams to allow them to fulfil client requirements and business revenue targets
• Querying with client’s customer accounts where there may be a discrepancy/misunderstanding as to how the balance has come about
• Data inputting on to customer accounts with new information as to the development of their relationship and situation
• Chasing customers for outstanding information when relevant
• Sending out invoices for customers to explain the detail of any debts that are outstanding

Training and Development:

• Level 3 Business Administrator Apprenticeship Standard
• Maths and English functional skills training if necessary
• Dedicated Juniper skills coach for on-the-job training

Working Hours: Monday - Friday, 9.00am - 5.00pm or 8.00am - 4.00pm.