Business Support

American Health Packaging; United Kingdom; Remote; GBP 21,000 - 30,000; Full time

Job summary

Cencora, via its MWI Animal Health brand, is seeking a proactive administrator to support the Sales Team remotely in the United Kingdom. You will handle monthly reports, onboard GPO members, and ensure CRM data is accurate while distributing new leads to the team.

You will collaborate with internal departments, represent MWI in meetings when required, and contribute to customer service excellence by following SOPs and attending relevant training sessions.

Qualifications

• Clinical RVN qualification or equivalent veterinary practice experience.
• Strong customer service experience and relationship-building.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Provide administrative and customer support to the Sales Team.
• Create monthly reports for customers and internal stakeholders.
• Onboard new GPO members and validate new account setups.
• Maintain CRM accuracy and share leads with Sales Team.
• Attend industry events and support projects.
• Collaborate with internal teams and represent MWI in meetings.
• Ensure high standard of service to customers.
• Adhere to SOPs and training procedures.

Skills

Relationship building

Clinical RVN

Target orientation

Presentation skills

MS Office proficiency

Meet deadlines

Attention to detail

Customer service experience

Education

RVN qualification

Tools

CRM software

Job description

## Business SupportApply: Remote, United Kingdom: Full time: Posted Today: R2615545Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# **Job Details**This role is in support of Cencora's veterinary and livestock production solutions marketed through our MWI Animal Health business. MWI Animal Health is a leading brand of Cencora, offering animal health services globally. This role will be on a fixed term contract for 9 - 12 months. In this role you will be reporting to the National Sales Manager and providing administrative and customer support to the Sales Team. The role is varied and will entail creating monthly reports for both customers and internal stakeholders, welcome and onboarding new GPO members, supporting the National Sales Manager with adhoc reporting requests, providing day-to-day support to customers in alignment with the Territory Managers and GPO team, validating new account setup requests and distributing new leads to the Sales Team, acting as an administrator of the CRM and ensuring that it is accurate and up-to-date, as well as supporting the Sales Team with internal activities relating to customers. ## Responsibilities will include:* Ensure a high standard of service to existing and prospective customers* Work collaboratively with MWI Internal Teams when they have either identified an opportunity or where customer support is required* Ensure that MWI’s CRM system is kept updated with the correct contact information of Independent veterinary practices. Ensure that all contact with practices is correctly recorded within the CRM.* Advocate for our customers within the business with operational, customer solutions and shared services functions.* Where required, represent MWI in meetings with customers and prospects.* Support customer and commercial projects.* Attend industry related events as required (includes some evenings and weekends)* Understand the Companies standard operating procedures and attend training sessions as appropriate..We would value the following attributes: * Natural ability to build and maintain strong relationships with internal and external stakeholders* Clinical background either as a qualified RVN or through time spent working in a veterinary practice* Determination to meet and exceed targets* Good presentation and organisational skills.* Proficiency with Word, Excel, PowerPoint and Outlook.* Ability to work to deadlines* Ability to follow processes and protocols* Strong team player* Attention to detail* Customer Service experience