Business Support

Cencora; United Kingdom; On-site; GBP 22,000 - 28,000; Full time

Job summary

Cencora in the United Kingdom is seeking an administrative support role on a fixed-term contract of 9–12 months. Reporting to the National Sales Manager, you will deliver monthly reports for customers and stakeholders, onboard new GPO members, and assist with ad hoc reporting.

You will maintain CRM data, distribute new leads, support the Sales Team, and collaborate with internal teams while attending industry events as required.

Qualifications

• RVN qualification or veterinary practice experience.
• Proficient with Word, Excel, PowerPoint and Outlook.
• Able to meet deadlines and manage multiple tasks.

Responsibilities

• Create monthly reports for customers and internal stakeholders.
• Welcome and onboard new GPO members.
• Support National Sales Manager with ad hoc reporting.
• Provide day-to-day support to customers in line with Territory Managers.
• Validate new account setup requests and distribute new leads.
• Act as CRM administrator and keep data accurate and up to date.
• Support internal activities relating to customers and attend events as needed.

Skills

Relationship building

Veterinary clinical background

Target-driven

Presentation skills

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Time management

Process adherence

Team player

Attention to detail

Customer service

Education

RVN qualification or veterinary practice experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

This role is in support of Cencora's veterinary and livestock production solutions marketed through our MWI Animal Health business. MWI Animal Health is a leading brand of Cencora, offering animal health services globally.

This role will be on a fixed term contract for 9 - 12 months. In this role you will be reporting to the National Sales Manager and providing administrative and customer support to the Sales Team. The role is varied and will entail creating monthly reports for both customers and internal stakeholders, welcome and onboarding new GPO members, supporting the National Sales Manager with adhoc reporting requests, providing day-to-day support to customers in alignment with the Territory Managers and GPO team, validating new account setup requests and distributing new leads to the Sales Team, acting as an administrator of the CRM and ensuring that it is accurate and up-to-date, as well as supporting the Sales Team with internal activities relating to customers.

Responsibilities Will Include

• Ensure a high standard of service to existing and prospective customers
• Work collaboratively with MWI Internal Teams when they have either identified an opportunity or where customer support is required
• Ensure that MWI’s CRM system is kept updated with the correct contact information of Independent veterinary practices. Ensure that all contact with practices is correctly recorded within the CRM.
• Advocate for our customers within the business with operational, customer solutions and shared services functions.
• Where required, represent MWI in meetings with customers and prospects.
• Support customer and commercial projects.
• Attend industry related events as required (includes some evenings and weekends)
• Understand the Companies standard operating procedures and attend training sessions as appropriate.

We Would Value The Following Attributes

• Natural ability to build and maintain strong relationships with internal and external stakeholders
• Clinical background either as a qualified RVN or through time spent working in a veterinary practice
• Determination to meet and exceed targets
• Good presentation and organisational skills.
• Proficiency with Word, Excel, PowerPoint and Outlook.
• Ability to work to deadlines
• Ability to follow processes and protocols
• Strong team player
• Attention to detail
• Customer Service experience

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: Centaur Services

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.