Business Services Lead
National Trust
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Benefits offered by this job
Job summary
National Trust is seeking a Business Services Lead to join Dunham Massey. You will lead and develop a team, translate strategic priorities into effective operational delivery, and ensure resources and governance support smooth services.
Working with senior leaders, you will drive continuous improvement, champion information management and data use, and build strong relationships with internal and external partners.
Qualifications
- NVQ/QCF Level 3 or equivalent in business services or leadership.
- Ability to lead, coach and develop teams across locations.
- Effective communication and relationship-building with senior leaders and stakeholders.
- Understanding of information management, GDPR and health and safety requirements.
- Track record of service improvements and delivering customer-focused outcomes.
- Skills in budget management and data analysis to support decisions.
- Ability to plan, organise and prioritise workloads across projects and activities.
- Proficiency in Microsoft Office, SharePoint and other business systems.
Responsibilities
- Lead and develop a team, setting objectives and managing performance.
- Translate strategic priorities into effective operational delivery.
- Manage resources, budgets and governance to ensure sustainable services.
- Champion the use of business systems and data for informed decisions.
- Drive continuous improvement and lead change initiatives.
- Embed consistent processes to improve service quality and efficiency.
Skills
Education
Tools
Job description
We're looking for a Business Services Lead to join us. You'll lead the delivery of business services at Dunham Massey, ensuring colleagues have the systems, processes, resources and support they need.
Business Services plays a vital role in supporting our work. As Business Services Lead, you'll work across multiple teams, building strong relationships with internal and external partners, contractors and suppliers, to help our places and services run smoothly and effectively.
You'll be part of a collaborative community of business services professionals, developing best practice and helping shape how we work. At Dunham Massey, you will also be a member of the Leadership Team, contributing to wider leadership, planning and decision-making.
The National Trust's commitment is "For everyone, for ever." Bringing that promise to life starts with the people that work here. It means building teams with a diverse range of backgrounds, cultures and experiences. It means creating an inclusive environment where everyone can thrive.
Our roles are open to all. However, we particularly welcome applications from people from ethnically diverse communities because they are underrepresented at the Trust.
Dunham Massey is a very popular visitor attraction - with over 500,000 visitors a year - set within an estate situated approximately 10 miles south of central Manchester and three miles south of Altrincham. Roger Grey, 10th Earl of Stamford, gave it to the National Trust in 1976. The busy team of over 100 staff has a strong commercial and collaborative focus and Dunham Massey is a fast‑paced environment - the property includes a 300 acre deer park, formal gardens and an elegant Georgian mansion, all with layers of history and stories to tell. Within the park walls there is also a shop, café, restaurant and ice cream parlour.
You’ll lead and develop a team, building capability through objective setting and performance management, while identifying opportunities to maximise volunteering and team development. Working closely with senior leaders, you’ll translate strategic priorities into effective operational delivery. You’ll manage resources, budgets and governance processes, ensuring services are delivered efficiently and sustainably. You’ll champion the effective use of business systems and data, helping teams make informed decisions through robust information management. You’ll also drive continuous improvement, leading change initiatives, developing new ways of working and embedding consistent processes that improve service quality and efficiency.
- A relevant professional qualification at NVQ/QCF Level 3 or above, or equivalent practical experience in business services, office management or operational leadership
- The ability to lead, coach and develop teams, including managing performance and supporting colleagues and volunteers across different locations
- Effective communication and relationship‑building skills, with the ability to work collaboratively and influence stakeholders, including senior leaders
- An understanding of how business services support organisational objectives, including knowledge of information management, GDPR and relevant health, safety and environmental requirements
- A track record of implementing service improvements, managing change and delivering services that meet customer needs
- Skills in budget management, financial reporting and analysing data to support decisions and improve performance
- The ability to plan, organise and prioritise workloads, balancing competing demands and supporting the delivery of projects and activities
- Proficiency in using Microsoft Office, SharePoint and other business systems to manage information and support everyday operations
The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for the everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
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