Business Services Coordinator

National Highways; Birmingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

National Highways is seeking a Business Services Co-ordinator for the Midlands region, providing vital administrative support. This role requires strong communication and organizational skills, flexibility, and the ability to adapt to changing priorities within a fast-paced environment.

Benefits

Contributory pension scheme

Annual Leave starting at 26 days

Flexible hours

Life assurance of 4 times annual salary

Health and wellbeing support

Cycle to work scheme

Investment in career development

Enhanced maternity and paternity leave

Access to discounts platform

Paid leave to volunteer

Qualifications

• Experience in administrative roles is crucial.
• Ability to engage with customers and manage correspondence.
• Familiarity with document management systems is essential.

Responsibilities

• Deliver a broad range of administrative activities.
• Engage with customers and maintain relationships with stakeholders.
• Provision of effective administrative support and reporting.

Skills

Communication skills

Time management

Organizational skills

Adaptability

Flexibility

Education

Previous experience within an administration environment

Tools

Microsoft Office

Job description

About the job.

Here at National Highways, we are looking to recruit a Business Services Co-ordinator to join our Business Services Team in the Midlands region, based from either our Birmingham or Nottinghamshire office.

This role encompasses delivery of a broad range of administrative activities to support our regional Operations directorate. Working in a busy administration team, you will provide regional customer communication and correspondence, routine business as usual support alongside ad hoc requests. Because of this, excellent communication skills, time management, adaptability, prioritising, flexibility, and organisation is crucial.

• Engage with customers, both verbally and in writing, in response to enquiries and complaints.
• Ensure that customer contacts and correspondence are drafted and completed to the required performance standards for quality and timeliness. Customer contacts & correspondence includes customer enquiries, complaints, and Ministerial Correspondence.
• Build and maintain relationships with internal and external stakeholders to facilitate collaborative working.
• Provision of effective administrative support to the business. A broad ranging accountability which may include executive and project support, support to meetings and conferences, and management of supplies and consumables.
• Develop and maintain performance management information and reports to ensure that all operational support and business services activities are delivered to the required standards and timelines.

About you.

• Excellent written and oral communication skills
• Excellent time management and organisational skills
• Flexibility and adaptable to changing priorities - ability to work in a fast-moving environment to tight deadlines
• Experience in the use of business information and document management systems - Microsoft Office packages - mainly Outlook, Word, PowerPoint and Excel (essential) and Oracle applications or similar
• Previous experience within an administration environment.

About us.

Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.

We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.

Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We're proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.

So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you'll be a great fit for our organisation.

A connected and sustainable working approach has been adopted across National Highways. For some roles, this means being able to work in a hybrid way spending up to 60% of time working from a remote location such as home.

We offer many different ways to work flexibly and we're open to discuss part-time working, job shares, and flexible start and finish times.

Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.

Our benefits package

• Our total reward package includes basic salary, the potential for a performance related bonus
• Contributory pension scheme with employer contribution of up to 10%
• Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
• Flexible hours and an approach driven by connected and sustainable working which includes hybrid working
• Life assurance of 4 times annual salary
• Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
• A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
• Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are

• Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
• Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
• Community friendly - offering paid leave to volunteer, 3 days basic/year

If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:

• Right to work check
• 3 year employment history references
• DBS criminal record check
• Social media and adverse journalism check
• Driving licence check (if applicable)
• Fit to work questionnaire (for all), followed by a medical check (if applicable)
• Qualifications and/or professional membership check (if applicable)

And finally

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