Business Service Technician

Bermuda Digital Communications, Ltd.; Hamilton; On-site; GBP 28,000 - 38,000; Full time

Job summary

Bermuda Digital Communications, Ltd. is seeking a Business Service Technician (BST) to help install, maintain and support its fiber network, POPs, and small business services.

You will monitor with SNMP tools like Cacti, PRTG, and PagerDuty, provide 24/7 support, and work with operations to meet SLAs.

The role involves fieldwork, wiring, diagnostics, and documentation.

Qualifications

• Undergraduate degree or equivalent in networking, data applications, mechanical and/or electrical engineering, plus 3 years in Outside Plant or interfacility cabling.
• CCNA or CompTIA A+/Network+ is an asset.
• Valid driver's license with satisfactory driving record.
• Ability to splice fiber and read splice matrix.

Responsibilities

• Install, diagnose, repair, and maintain wireless and wireline data, voice, and TV/video for small business and corporate customers.
• Provide 1st and 2nd level support on network infrastructure and troubleshoot with stakeholders.
• Enter installation data and administer related paperwork accurately.
• Use scheduler and resources to optimize work rate and report progress to Manager.
• Coordinate with Network Operations to maintain SLAs.
• Assist in maintenance, upgrades, and deployment of fibre networks, satellite sites, and datacentres.
• Perform facility cabling, network optimization, and monitoring for wireless and wireline services.
• Support Network Operations and external teams in coordination of implementations.
• Install Interfacility cabling to provide local loop access to core devices, including site surveying.

Skills

Customer service

Interpersonal communication

Organizational skills

Time management

Problem solving

CAD/GIS understanding

Driver's license

Cisco CLI basics

Network monitoring

Education

Bachelor's degree in networking/engineering

CCNA

CompTIA A+/Network+

Tools

Cacti

PRTG

PagerDuty

SNMP

CAD

GIS

Job description

JOB SUMMARY:

The Business Service Technician (BST) will assist with installing, maintaining, and supporting One Communications’ fiber network, POPs, and other small business and corporate service offerings. This includes the monitoring with SNMP tools such as Cacti, PRTG, and PagerDuty and requires 24/7 support of the network.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Install, diagnose, repair and maintain Wireless and Wireline Data, Voice, and TV/Video systems for small business and corporate customers to appropriate industry standards
2. Provide 1st level, and 2nd level support on network infrastructure, interacting with stakeholders to implement new connectivity/technology and or provide general troubleshooting assistance.
3. Ensure that all installation information/data is correctly entered onto the computer system and all related administrative work is completed accurately and in a timely manner.
4. Utilize the scheduler and other resources to achieve optimum work rate while keeping the Manager up to date on progress of work.
5. Liaise with Network Operations to ensure appropriate SLAs, are being maintained.
6. Assist in the maintenance, upgrades and deployment of the fibre network, satellite sites, and datacentres.
7. Perform maintenance and installation work including facility cabling for wireless and wireline services, including network optimization, and monitoring.
8. Support Network Operations, and external operations teams in coordination and management of implementations.
9. Installation of Interfacility cabling (IFC) to provide local loop access to core devices including fibre optic and copper cabling, which includes site surveying, site preparation, network optimization, and monitoring.

DIRECT REPORTS

• None

SKILLS AND ABILITIES:

• Excellent customer service skills
• Excellent interpersonal, verbal and written communication skills
• Excellent organizational skills
• Attention to detail, with strong organizational and time management skills
• PC knowledge/ Window based programs
• Problem-solving and analytical skills
• Basic knowledge of Cisco CLI, and products.
• Must possess a valid driver’s license
• Proficient in understanding schematics, maps and designs (CAD, GIS)

EDUCATION and/or EXPERIENCE:

• Undergraduate degree or equivalent certification in networking, data applications, Mechanical and or electrical engineering etc. and or minimum 3 years relevant experience in Outside Plant, Interfacility Cabling, and construction/trade
• CCNA, Comptia A+/Network+ is an asset
• Valid driver’s license with satisfactory driving record
• Ability to splice fiber
• Understanding and ability to read a splice matrix